Liz Roberts Email & Phone Number

Dana Point, Ca, Us

Las Vegas, Nv, Us

2016 to 2018- Small Business Owner Igrobiz.Liz Contract Vegas Weddings, Las Vegas, NV (+200 employees)Key Achievements:• Metrics impacted: ADS, Leads to Sale, Employee Retention & Customer Service• Mentored the Director of Operations to develop direct reports• ADS Sales metric $195 increased to $410• Leads to Sales increased from 40% to 95%, developed Lead management system• Created consistent Sales Presentation, photo packages and weekly/monthly specials• Streamline business processes, developed RFP management system for outstanding leads, installments & utilized texting platform, which increased productivity • Mentored Photo Sales Manager, Wedding Planners Manager with weekly focus meetings, monitored daily chats & phone calls. • Increased morale of managers and supported Director/Managers in Leadership Development

Carlsbad, Ca, Us

The Manager of North America Sales & Customer Support is responsible for growing the Jenny Craig client base by driving client acquisition and increasing overall profitability across business channels. This position supports the company and department goals by directly influencing the frontlines to assist clients within required SLAs while providing a world class customer experience. Responsible and accountable for driving process improvements, providing feedback, performance/productivity management, reporting, and training.Manage Sales & Customer Support Representatives to including hiring, training, and ongoing performance coaching. Establish a relationship with employees to build healthy communication. Use motivational strategies (e.g., praise, challenges, competitions) to drive metrics by recognizing strong performance. Lead by example by displaying willingness to assist with any task, encouraging a cooperative environment, and providing leadership to employees who express challenges and concerns.

Carlsbad, Ca, Us

Operations & Training Manger- 2019 – Present (DR to SNR Director of Training for North America Business Channels & VP of Commercial Ops North America, Corporate Office (2,000+ employees)Key Achievements: • Metrics impacted: RTAs, FDA, Actives & UNS, Employee Retention & Customer Service• Manage Texting, Training Inbox & SABA New Hire content, LMS assessments, New Hire rosters• Managed operational needs for New Hire: Hotel contracts, catering, flights & shuttles • Implemented text initiative with current and returning clients • Create text sending schedules, employee schedules, & set goals to grow active base• Train text team; handle objections & create urgency to book today• Update on-boarding materials for Corporate and Franchise business channels• Current Project: assist SR Director of Franchise Operations to design on-boarding materials and training outline upcoming initiative

Carlsbad, Ca, Us

2014 to 2019- Senior Instructional Designer & Training Project Manager(DR to SNR Director of Training for North America Business Channels North America, Corporate Office (3,000+ employees)Key Achievements:• Metrics impacted: Leads Performed, ADS, RTAs, Actives, FDA, & CS Scores• Increased company deposit:15 mil 2017, 24 mil 2018, & 3.5 mil 2019 • Metric for FDA- increased from $67 to $109• Developed all Onboarding materials: i.e. Sales Training, Center Directors Meetings, Staff Meetings, Trainers Training, Lead Call Dialogue, Price Quotes and Sales Dialogue• 2014-2017- Developed Center Director, Program Director & Staff Meetings• 2017 PM: Texting initiative, trained, managed & recruited employees (+35 employees)• Onboarded & facilitated DB Owners launch in 2014• Conducted all New Hire Training for Franchise & Dual Brand channels• Conducted New Hire Onboarding webinars for DB & Franchise • Designed IJCC Independent Learning Guide• Created/Updated New Hire Service Delivery Content, Lead Call Dialogues & Price Quotes

Carlsbad, Ca, Us

2009 to 2012- Training Manager(DR to SNR Director of Training for North America Business Channels North America, Corporate Office (3,500+ employees)Key Achievements:• Metrics impacted: Leads Performed, ADS, RTAs, Actives, FDA, & Employee Retention• Developed monthly Center Director & Program Director Sales Meetings• 2009-2010 – Project Managed Field/Franchise Training for SONIC Deployment; Corporate & Franchise Centers• Developed content for New Hire Learning Guide; NA Corporate & Franchise Team• Conducted 10-25 New Hire Training Webinars weekly, & 5-10 MD Webinars weekly• Designed New Hire LMS content for Onboarding Materials, recordings & LMS content using Captivate 5.0• 2011- Streamlined outdated 20-year-old Sales Training, created “Jenny Chat”• Awarded the "Sid Craig Leadership Award" for outstanding leadership in 2009• Awarded the "Home Office Leadership Award" in 2010

Carlsbad, Ca, Us

2007 to 2009- San Diego Market Director Field Operations (11 Centers, 130+ employees) Key Achievements:• Metrics impacted: ADS, RTAs, Actives, FDA, Customer Service Scores & Emp. Retention• Market was ranked lowest in Company prior to my arrival, moved 7th from bottom in 2007 and moved to up 20 more rankings in 2008• SONIC System Test Market, worked with IT to enhance system updates• Managed all areas of business, interviewed, hired, and trained market employees • Managed all levels of HR and customer service issues • Met or exceeded monthly & quarterly quotas

Associate'S Degree, Salon/Beauty Salon Management/Manager

Business Administration And Management, General