Serve as strategic counsel to the Head of Experience Design + Research. Provide support and leadership on key initiatives. Enhance operational capabilities for greater impact and reduced overhead including budget planning, spend tracking, and event logistics. Host QBR meetings and produce synthesized reports to track key success metrics and guide strategic plan. Manage Procurement relationship including contracting, SOW oversight, software vendor management, and contractor sourcing. Manage HR recruitment activities and support logistics for internship program and university outreach for pipeline development. Lead onboarding efforts for new partners and mentor mid-level managers on HR best practices and strategic problem solving.

Managed key client accounts. Developed project goals, timelines and budget parameters, and managed execution of quality deliverables. Built and maintained strong relationships with key stakeholders at all levels of the organization. Identified opportunities to expand usage and customized solutions to meet client needs. Developed and implemented marketing strategies for Health Expert Connect. Measured the effectiveness of internal work processes and spearheaded the development, communication, and implementation of effective growth strategies and processes.

Identified gaps in policies and processes and made recommendations for solutions at the department and institution level that resulted in cost savings, enhanced quality in service delivery, and improved outcomes. Analyzed enrollment data and identified opportunities for growth including creation and modification of recruitment events. Collaborated with internal partners to promote programs and services in print and digital advertisements, marketing collateral, brand strategy, and communication flow. As manager of in-house advertising strategy, identified external sponsorship and advertising opportunities, negotiated agreements, and managed ongoing relationships. Regularly worked with internal and external partners to review SEM strategy, evaluated website analytics, recommended enhancements and developed content strategy to achieve engagement goals.

Supervised academic advising staff, academic support staff, student teacher placement staff, and office support staff for School of Education-Office of Student Affairs. Served as ex-oficio member of SOE Executive Council; member of Dean’s administrative staff; represented SOE at Holistic Advising meetings and Associate Dean’s Council; managed scholarship process for SOE students; coordinated advising technology development with IS; liaison with Student Records, DePaul Central, and Dean of Students offices; managed SOE student requests for exceptions to academic policy; develop and conducted professional development for staff; worked with faculty, staff, and students to promote student support services.

As member of senior management team, managed the Learning Enhancement and Academic program area; coordinated eligibility monitoring and review; designed and implemented a web-based system for student-athlete eligibility monitoring as part of a five year cross-university collaborative team; supervised staff; managed $250,000 annual tutorial budget; developed a comprehensive academic monitoring and support system for academically at-risk student-athletes in men’s basketball; worked with faculty and academic advisors across campus to foster the academic success and personal development of student-athletes in a manner that reflected the integrity of the university and its mission.