As a Technical Copywriter, I support the internal Rego Marketing team by assisting in the development of Rego’s marketing efforts including website copy, blog articles, white papers, case studies, social media posts, video scripts, ad text, and webinar summaries.

• Project management and support for a wide variety of transportation engineering and design projects.• Public outreach planning, coordination, communication, graphic design, advertising, and reporting for multiple municipalities. • Technical writing: design, copywriting, copyediting, and publishing for promotions, reports, and project proposals. • Collaboration with SMEs, documentation and communication of project deliverables. • Planning and execution of effective and scalable events, processes, and resources. • Train and oversee sub-consultant teams.• Transportation planning. • Internal Team Learning Coordinator. • On-demand cheesy jokes.

• Project management support for a wide variety of transportation engineering and design projects.• Public outreach planning, coordination, communication, graphic design, advertising, and reporting for multiple municipalities. • Technical writing: design, copywriting, copyediting, and publishing for promotions, reports, and project proposals. • Collaboration with SMEs, documentation and communication of project deliverables. •Planning and execution of effective and scalable events, processes, and resources. • Transportation planning assistance.

Successful achievement of three unique roles:• Art Instructor: Engagingly delivered drawing lessons to elementary students in a variety of schools. Autonomously organized and prepared lesson curriculum and materials. For larger classes, collaborated with multiple Art Instructors. Differentiated learning to help K-6 students learn artistic skills and art history in a relevant and accessible manner. Helped each student develop art skills and confidence.• Administrative Assistant: Supported Director of Young Rembrandts, for the Denver South West and Colorado Springs areas, with tasks including: created company communication and promotional materials, fostered positive school relations, utilized online roster system management, and communicated via mass-texting system. Provided vacation coverage for Director.• Instructor Coach: Developed and implemented Professional Development trainings for Art Instructors. Administered instructor observations, and provided feedback and personalized coaching to improve instruction and student engagement and performance. Provided instructor onboarding training. Created Best Practices Instructions for Art Instructors) • In all areas, maintained clear and timely communication with students, parents, school staff, senior management, and teammates.

• Engagingly delivered drawing lessons to elementary students in a variety of schools.• Autonomously organized and prepared lesson curriculum and materials.• Differentiated learning to help K-6 students learn artistic skills, as well as Art History, in a relevant and accessible manner.• Helped each student develop spatial reasoning, fine motor skills, order and sequencing abilities, visualization, and self-discipline, as well as fundamental art skills such as color theory.• Encouraged each student to develop art skills and confidence.• Maintained clear communication with students, parents, school staff, remote management, and teammates.• Consistently improved my artistic skills and professional development through participation in E-Learning opportunities.

• While sustaining a strict level of confidentiality and professionalism, supported the startup of an Indigenous charter school, by providing administrative assistance to the Head of School, volunteers, and families interested in joining and supporting the school.• Professionally managed correspondence, including web-based newsletters, phone, and face-to-face communications. Oversaw charter school email, as well as executive email.• Created and updated website content. • Social media management. • Technical writing: design, copywriting, copyediting, and publishing for promotions and grant applications.• Efficiently organized, created and maintained multiple databases.• Edited foundational documents for clarity.• Organized activities for student engagement.• Planned food and logistics for community meetings.• Provided general office support while building rapport with all parties.

• Enthusiastically participated in education of all things gardening: plant life, maintenance, weed mitigation, soil amendment and care, landscape design, tools, and tricks of the trade. Excelled in additional training and enthusiastically participated in nursery tours. • Successfully shared knowledge with customers and thoroughly enjoyed partnering with customers as they dreamed, planned, and picked plants and materials to improve the functionality and aesthetics of their environments. • Embraced working individually and as a team to succeed in every aspect of the job. • Enhanced store appeal and marketing by creating hand drawn artistic and informative signs.

• Engagingly delivered on-site trainings to K-12 teachers and administrators, instructing them in the use of the web-based English Language Learner software, Ellevation Education. • Ensured professional readiness to lead training sessions through participation in Ellevation training, and dedicated self-study of realated products and resources.• Configured trainings to match a variety of client needs for multiple Ellevation products and diverse participant skill levels. • Maintained a high level of professionalism and flexibility in a demanding environment. • Worked with members of Ellevation and various school districts to ensure a meaningful learning experience. • Provided valuable feedback to improve processes and strengthen client relations.

• Provided exceptional service to guests and employees. • Warmly greeted and assisted all visitors, assigned access badges.• Professionally answered phones, answered questions and routed calls.• Trained new and floating employees in efficient and hospitable processes.• Organized and maintained Reception Resources, online and in print.• Assisted Human Resources department with all in-office interviews and paperwork.• Created and broadcast communication of company-wide events for the benefit of all employees.• Accurately executed business bulk mailing and created monthly budgetary reports.• Maintained flexibility to complete required tasks, and also offered availability to assist all employees with a variety of projects, to ensure success in an efficient and creative manner.• Technical writing: copyediting for whitepapers and reports.• Acting autonomously, consistently completed all Ricoh training and team requirements. • Participated in professional development, including topics of safety, information security and privacy, and customer support.• Volunteered for Special Task Force "Green Team" to make our teams more environmentally friendly and sustainable, by promoting and providing recycling opportunities, and increase awareness and participation of steps to easily reduce individual's environmental footprint.

• Consistently provided exceptional training and customer support in use of the educational software, Schoolnet, to K-12 school administrators, teachers, and parents in 60+ school districts across the US, with unique configurations and a broad scope of technical experience. • Delivered engaging visual instructor-led (ILT) and virtual instructor-led training (VILT) for clients and internal employees, including Onboarding Training, Introductory and Advanced Product Training, and Version Upgrade Training. Created practice scenarios, assessments and feedback to ensure mastery.• Technical writing: design, copywriting, copyediting, and publishing for Technical documentation, Customer Support workflows, Software Instructions for User and Support Teams, Employee Onboarding Training & Ongoing Training & Testing, and Customer Issue Resolution Documentation. Translated technical software product information and nuances into accessible content for internal and external end users.• Created and maintained team knowledge-base resources with internal and public documentation. Managed updates and revisions to technical literature to match software upgrades. • Facilitated ongoing meetings with multiple client-specific project teams. Maintained intranet web pages providing current issues, trends and tips for Customer Support staff. • Point of contact to improve client relations.• Collaborated with clients and project teams to implement support processes for new clients.• Highest existing escalation point (Tier 3) for customers and Customer Support. Solved multifaceted and complex issues pertaining to software functionality, incident resolution, and system configuration. • Focused on continuous learning and improvement. Adjusted team processes to ensure best practices, efficiency and client satisfaction, to modernized the “Support” experience.• Executed exceptional judgment and prioritization to complete projects with excellence in a demanding environment.

In addition to the responsibilities of the Client Solution Specialist outlined below, Team Lead responsibilities included:• Designed and administered interactive web-based and live Onboarding Training for new employees, as well as Ongoing Training for existing agents. Using high level user requirements and user stories, created documentation, practice scenarios, assessments and feedback to ensure mastery of product knowledge.• Highest existing escalation point (Tier 2) for Schoolnet K-12 Technical Support Team product and process queries.• Improvement of team processes to ensure best practices, efficiency and client satisfaction.• Technical writing: design, copywriting, copyediting, and publishing for Technical documentation, Customer Support workflows, Software Instructions for User and Support Teams, Employee Onboarding Training & Ongoing Training & Testing, and Customer Issue Resolution Documentation. Translated technical software product information and nuances into accessible content for internal and external end users.Frequent contributor and copyediting of Support Team internal and public-facing resources.• Served as Project Manager: oversaw Support Team’s migration of local knowledge base system to online platform. Recruited and managed team to review, organize, and relocate four years worth of team resources. Developed editorial standards for a continuity of style of content. Reviewed, updated and organized product information into supporting articles, including configuration guides, reference guides, and online help resources.• Facilitated weekly Support Team meetings, including all-staff administrative meetings and team education, as well as individual check-ins, coaching, and progress monitoring for each team member.• Contributed to feedback and facilitated annual staff performance evaluations.• Maintained PTO schedule and coverage for team in cooperation with management.

• Mastery of Schoolnet’s Product Suite, including IMS and GradeSpeed. • Consistently provided exceptional customer product support via phone and email to multiple clients with unique configurations and a broad scope of technical experience. This included managing client issues from initial analysis and documentation, (if necessary through escalation to internal departments), to resolution, maintaining clear communication with the client throughout. • Reliably interacted in highly professional manner with internal Client Services, Product, Technology, Data Services and Quality Assurance teams to ensure client satisfaction. • Technical writing: design, copywriting, copyediting, and internal publishing. Developed and provided regular contributions to a well-organized library of technical terminology and team resources, as well as public educational resource documents. Ensured documentation was as current as possible, matching software upgrades. • Executed excellent judgment and prioritization to finish projects in order of importance.• Energetic focus on continuous learning and improvement.

• Prepared and delivered on-site trainings throughout the United States for K-12 teachers and administrators, instructing them in the use of the web-based Instructional Management System, Schoolnet. • Ensured professional readiness to lead training sessions through participation in Schoolnet Master Training, as well as dedicated self-study of related products and resources. • Configured trainings to match a variety of client needs for multiple related products and diverse participant skill levels.• Maintained a high level of professionalism and flexibility in a demanding environment. • Worked with members of Schoolnet and various administrators within multiple school districts to ensure a meaningful learning experience. • Provided valuable feedback to improve the learning process and strengthen client relations.

• Transitioned daily to assume leadership role in classrooms of students varying from first through twelfth grade. • Strong ability to autonomously adapt and prioritize within new environments, requirements, and needs of students. • Demonstrated strong relational leadership and flexibility, bonding quickly with educators and students. • Communicated clearly and effectively with diverse individuals and groups.• Successfully implemented positive behavior management skills, with a focus on student safety. • Consistently performed with integrity and reliability.

• Transitioned daily to assume leadership role in classrooms of students varying from first through twelfth grade. • Strong ability to autonomously adapt and prioritize within new environments, requirements, and needs of students. • Demonstrated strong relational leadership and flexibility, bonding quickly with educators and students. • Communicated clearly and effectively with diverse individuals and groups.• Successfully implemented positive behavior management skills, with a focus on student safety. • Consistently performed with integrity and reliability.

• Transitioned daily to assume leadership role in classrooms of students varying from first through twelfth grade. • Strong ability to autonomously adapt and prioritize within new environments, requirements, and needs of students. • Demonstrated strong relational leadership and flexibility, bonding quickly with educators and students. • Communicated clearly and effectively with diverse individuals and groups.• Successfully implemented positive behavior management skills, with a focus on student safety. • Consistently performed with integrity and reliability.

• Planned, initiated, and supervised high quality educational activities for Nationally Accredited before-and-after-school program for grades K-6 at elementary schools within Jefferson County School District.• Focused on intentional learning for the whole child, differentiating activities as needed. • Reliably communicated clearly and effectively with parents, program directors, and employees. • Managed registration and enrollment process for students. • Maintained program inventory supplies and budget.• Coordinated with school principal, teachers, and faculty to ensure seamless and safe transitions and activities. • Supervised, scheduled, and collaborated with two to seven direct reports. Encouraged continued training and education for improvement. • Successfully exceeded expectations through fulfilled deadlines, servant leadership, and initiative to foster creative ideas for new and existing projects. • Sustained strong ability to manage multiple tasks while maintaining excellent attention to detail.• Consistently participated in educational training and development opportunities, such as Arts in Education.

• Provided exemplary customer service to diverse populations with high expectations for perfection.• Effectively built a team environment with bank Sales staff, Operations, and co-workers to maximize efficiency and customer satisfaction. • Strategically identified problems and effectively implemented solutions to maximize client satisfaction within the possible banking framework. • Trained and supervised new employees. Customized training programs based on individual learning and retention ability.• Carefully maintained an accurate balance in cash drawer, vaults, and ATM.• Managed audit of onsite safety deposit boxes and records.• Technical writing: copywriting, and internal publishing of employee training documentation, as well as safety deposit box organization and audit documentation.