Elizabeth Rowland Email & Phone Number

United Kingdom

United Kingdom

London, England, United Kingdom

West London

Responsible for both strategic and operational delivery of exemplary housing management services to over 5,000 tenancies in the central London area. Key Responsibilities include:- Project Management of the organisation’s goals to achieve DAHA* Accreditation (*DAHA - Domestic Abuse Housing Alliance):- Departmental Project Lead in Development of Housing Management Policies & Procedures, ensuring all policies are up-to-date, compliant and incorporate best practice;- Developing multi-agency partnerships with statutory partners, charitable organisations, & other key agencies;- Performance monitoring of KPI’s and target setting;- Conducting regular staff coaching & supervision sessions and annual reviews by using reflective practice, to help in identifying job-related development, training needs and to acknowledge exemplary service delivery by staff members; - Roundtable/Keynote Speaker on issues around: Domestic Abuse, Anti-Social Behaviour, Tenancy Fraud, Resident Involvement and other Housing Management topics.Also, currently the Co-Chair of Domestic Abuse Housing Alliance (DAHA) London Regional Group and core group member of the National Housing Federation’s Domestic Abuse Core Group. The mission of both groups, is to improve the housing sector’s response to Domestic Abuse.

West London

Responsible for both strategic and operational delivery of tenancy management services to 4,000 tenancies in the central London area. Utilising Project management skills in the handover of new developments/high profile S106 developmentsLeadership of the Housing Services team, influencing and enabling officers to deliver measurable improvements in performance, outcomes and the embedding of best practice in areas of Lettings & Voids, tenancy management, Anti-Social Behaviour, Tenancy Fraud and Welfare Reform.Lead Officer for developing the organisation's strategic response and case management of Anti-Social Behaviour using Customer journey Mapping, Involvment with CIH Best Practice Team and Policy Review. Key Achievement: Increased Resident Satisfication with ASB Service from 58% - 73% following the review.

London, United Kingdom

Delivery of a range of engaging and interactive housing courses for the CIH's open training programmes.Delivery of In-house training courses nationally for Local Authorities & Registered Social Landlords/Registered Providers Liaison with housing organisations to design bespoke training courses in areas such as: Housing Law, Resident Involvement, Void Management, Leadership & Management, etc.Authored Distance Learning Workbook for students studying Level 4 Diploma in Housing Practice.Obtaining and reviewing course evaluations to tailor courses accordingly.

London, United Kingdom

Leadership of an estate management team providing generic housing management services within District Housing office comprising 6,000 properties.Part of the senior management team responsible for delivering change using the ‘Systems Thinking’ approachPanel Member of the Youth Inclusion Support Panel (YISP) & Joint multi-agency working to tackle ASB.Key Achievement: Responsible for obtaining Camden's first ASB Injunction (ASBI) that lead to successful committal proceedings following breach of ASBI.

London

Supervision of a team of 7 Neighbourhood Officers Direct training and 1:1 coaching of graduates new to housing Handling and advising on complex anti-social behaviour casesDeveloping and co-ordinating neighbourhood action plansLiaison and networking with external agencies

London, United Kingdom

Specialist housing management of a portfolio of 3,500 properties Supervision of team of Neighbourhood Officers and a Housing AssistantDealing with all aspects of tenancy management Key Achievements: Successful in implementing change due to internal restructure. Part of IT project team responsible for implementation and integration of new housing management databse

Croydon

High Profile Decanting programme of 132 homes prior to demolition/refurbishment of Tower BlocksTenant liaison and organising consultation meetingsInterviewing tenants to establish needs and accompanied viewingsRegular liaison with Allocations Department and Housing Associations

London

Specialised in Lettings and allocations of properties leased under the Private Sector Leasing Scheme.Liaision with Local Authority's Housing Allocation DepartmentAdvising Tenants of their rights and responsibilities of their Tenancy AgreementsCompiling legal agreements, including lease agreements, tenancy agreements & S21 Notices

Practitioner Certificate In Data Proctection (Gdpr), Data Privacy

Bachelor Of Arts (Ba), Housing Management And Development