Liz Shaikh Email & Phone Number

 Working with residents in Assisted Living and Dementia Care. Communication of daily activities to the residents, volunteers and managers within the community. Leading various activities and encouraging residents and team members to be involved as appropriate.

I spent time with my family and cared for an elderly relative.

 Senior escalation point for complex customer issues and complaints. Management of cases to conclusion, using coordination and negotiation to work towards a positive outcome for all involved. Subject matter expert for several key products, specializing in accident management. Point of contact for issues and responsible for product training. Completion.

 Managed a key account for 4000+ drivers, being their first point of contact along with the fleet manager. Provided feedback to Account Managers and Directors on successes and challenges.  Created a new starter induction programme. Coordinated resources, appointed guest speakers, created and maintained training material.

 Managed a franchised business including financial accounting. Responsible for planning, organising and running weekly meetings for 25+ members. Supported and encouraged members to focus on their health and happiness, whilst maintaining confidentiality. Marketed the group through events, adverts, leafleting and posters.

 Proactively recruited and managed a 3-member team with accountability for training, performance reviews and developing a culture of customer engagement. Managed all operational activities including cash and stock levels and maximized sales through visual merchandising and high retail standards.