Building SaaS AI products from 0-to-1, discovering pain points by interviewing users to find business value and collect requirements for next generation LLM- and NLU-based conversational experiences. Manage profit and loss (P&L) including costs, pricing, and margin analysis. Define scope of client engagements and co-creations, including roles deployed. Prospect sales leads and maintain a sales pipeline. Lead sales pitches and product demonstrations. Negotiate sales and partnership relationships.● Optimized product launch from ideation and validation through engineering and launch via change management processes and strategy implementation across the organization.

Managed crypto products from ideation to launch in collaboration with risk, compliance, legal, and marketing partners. Owned roadmap for digital assets movement and wallet, including deposits and withdrawals, P2P payments, token and blockchain reliability, and gas fees. Trained and led a small team of product analysts to complete market research, business requirements documentation, and corporate processes.● Reduced support tickets 50% and converted 60% of users to mobile within 2 months after launching wallet products designed to drive growth in a regulated digital assets exchange.● Enabled 10X growth with institutional clients by integrating an API that automated the process of connecting funds to the client's exchange account giving them access in minutes instead of days.● Expanded the web3 ecosystem and facilitated new product development by partnering with technology startups including a crypto compliance product and an emerging payments provider. ● Enabled liquidity to move millions of dollars worth of bitcoin by coordinating with partners on a crypto network called Lightning.● Ensured alignment of key metrics and company goals in response to new cryptocurrency regulations.

Drove the vision of payments and commerce products through client and partner co-creations, new product development, and financial innovation evangelism. Led project development teams of 6 product innovation and design professionals to develop use cases and transform user data into defensible fintech product concepts. Built minimum viable products (MVP) based on human-centered design (HCD) methodologies. Collaborated cross-functionally across product, design, research, data collection and analytics, and legal teams to ensure client and partner success.● Generated more than $1.2M in annual revenue, leading client-facing co-creation projects in partnership with bank and merchant executives.● Redesigned the loyalty program of a U.S. auto manufacturer to improve customer experience and participation by leading a comprehensive research project and delivering a blueprint of valued services and rewards.● Delivered 5 product prototypes in 5 weeks for an international hotel interested in new tipping methods; led team interviews of travelers and staff and collaborated with the Visa Direct team for data-driven insights.● Designed go-to-market strategy recommendations for a major national bank to market Visa’s payment tokenization product; based on research that identified how to market the value to consumers. ● Transformed a cumbersome data product of raw, anonymized payment transaction data by creating prototypes and a design specification and requirements document for a customizable website portal. ● Envisioned the future of payments with a team of 8 product managers and designers and prepared several presentations on industry trends per year for executive use at conferences and meetings.

Advised executives and investors on emerging trends, market intelligence, and corporate development strategies. Completed market research on the connected car and mobility industry. Served as subject matter expert preparing reports, giving presentations, networking, and consulting with executives and venture capitalists regarding industry trends and technologies. ● Grew audience from 75 to 300 industry executives attending quarterly State of the Industry webinars on topics included funding, merger and acquisition (M&A) activities.● Boosted monthly page views from 1,500 to 12,000 on VentureBeat writing thought leadership op-eds and POVs about IoT APIs, emerging technologies, business models, M&A activity.

Built and launched an MVP app for less than $10,000 managing a 5-member engineering team. Led the go-to-market strategy and corporate development initiatives. Built growth forecast, business case models and managed budgets. Sourced, negotiated, and partner relationships. Created requirements and acceptance criteria, mapped user stories, and prioritized features and workload using Agile and Scrum methodologies. Pitched venture funds.● Grew from 0 to 25,000 downloads of the safety app by increasing brand awareness through public speaking, thought leadership, community building, A/B testing and marketing. ● Generated new revenues by securing 2 consulting projects with automotive makers to explore APIs for connected car developers.● Built a reputation as a thought leader in the mobility space and established a newsletter community of 1500 subscribers within 1 year, leading to multiple prestigious speaking engagements.● Selected as a finalist from a global pool of 1,400+ for the Verizon Powerful Answers Award in Smart Driving competition that challenges developers and entrepreneurs to develop innovations.

▪ 40% reduction in redundant work partnering with Accounting, Sales, Finance leaders to drive processes focused on customer bookings and RMAs. Translated sales booking metrics into actionable insights for executive leadership. ▪ Increased customer portal traffic 400%, managing customer success projects to redirect customer tickets from the phones to a self-help knowledge-base and community forums. Performed A/B testing on marketing mailings.▪ UNIX shell scripting, php, html, SQL.