• Coordinated Fellows & Partners' activities, including event bookings and video content.• Managed and maintained Fellows & Partners' databases, ensuring accurate CRM records of contact details and preferences.• Hosted and facilitated networking events.

• Supported online and in-person event programs, including dinner events.• Engaged with shareholders of high-value businesses to invite them to relevant events.• Provided administrative support to the Sales & Marketing Director.

• Consistently achieved over 100% of individual and team annual sales targets.• Generated business meeting bookings with corporate business owners and shareholders.• Ensured accurate prospect communication by updating and maintaining CRM data.• Analysed CRM data to report team performance to Senior Management and shareholders.

• Supported FTSE 350 organisations in improving customer experiences to enhance business performance.• Promoted best practices in customer service and developed networking opportunities for members.• Achieved over 100% of annual sales targets.• Presented benchmarking survey results to board directors and implemented accreditation programs.• Developed and implemented customer service training and qualifications programs.• Consulted with senior leadership teams to improve customer satisfaction scores and employee engagement.

• Managed a portfolio of domestic and global IT clients and Accredited Training Partners.• Partnered with organisations to promote professional development within their IT functions.• Positioned BCS learning solutions with key clients including Thomson Reuters, Waitrose, Manchester University, and VWG.• Successfully secured new business, including BCS membership, IT staff benchmarking, and accreditation services.

• Doubled membership numbers within the first two years by securing new high-profile clients such as Rolls Royce, Marks & Spencer, and Oxford University Press.• Recruited new partners and exceeded sales targets by 20% year-over-year.• Organized an annual conference, increasing attendance by 20% in the first year.• Launched the AP Certification Programme in the UK, securing over 100 clients in the first year.

• Provided customer service support, answering queries about the company’s offerings and products.• Achieved a 100% score on the company’s customer service satisfaction call assessment.

Generated new business appointments for B2B sales teams; worked with UK’s first sales generation agency to identify, liaise with, and influence decision makers. Qualified potential clients, presented services, scheduled appointments for sales representatives.Key Contributions:• Developed and maintained key client relationships that helped to drive business growth; won the top sales generator award within just 2 months.

• Launched a successful women's boutique, growing turnover to £280K per annum by year three.• Managed staff hiring, training, purchasing, and merchandising operations.• Provided business communication solutions through Naseby Communications, securing contracts with 15 Blue Chip companies in the first six months.• Organised fashion shows, raising over £11,000 for charity.