Liz Van'T Riet Email & Phone Number

United States

United States

Orlando, Florida Area

• Successfully managed with a team ranging in 25-40 members • Maintained fast and accurate service, positive guest relations, and ensuring products are consistent with company quality standards.• Ensured Occupational Safety & Health Act, local health and safety codes, and company safety and security policies are met.• Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports.• Manages human resource functions of appraisals, takes disciplinary action, motivates and training employees.• Ensured company standards on equipment, facility, and grounds were maintained by using a preventative maintenance program.• Ensured complete and timely execution of corporate & local marketing plans. • Conducted hiring interviews, new employee training and mentoring.• Assisted in creating employee schedule to meet store needs.• Managed inventory levels to ensure available product met weekly needs.

Kissimmee, Fl

• Successfully managed a $1.4 million dollar restaurant with a team ranging in 25-40 members • Maintained fast and accurate service, positive guest relations, and ensuring products are consistent with company quality standards.• Ensured Occupational Safety & Health Act, local health and safety codes, and company safety and security policies are met.• Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports.• Manages human resource functions of appraisals, takes disciplinary action, motivates and training employees.• Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program.• Ensures complete and timely execution of corporate & local marketing plans.

• Retail sales based job working directly with customers• Responsible for opening/closing of the store, bank deposits, paperwork, and receipt of deliveries.• Conferred with other supervisors to coordinate the activities of individual departments.• Monitored operation and recommended changes in work processes and use of equipment to increase efficiency of shop, department, and work crew.• Conducted new employee training and mentoring.• Enforced safety regulations.

Orlando, Florida Area

• Resolved customer service concerns through the use of good listening skills, probing questions to determine root cause of the concern, and paraphrasing to check for understanding. • Utilizes agronomic knowledge/database to solve customer concerns and maintain high customer retention rates.• Communicated customer impacting trends and/or ideas for improvement to manager.• Upsell customers to new or better products.• Maintained customer database including customer contact information, service related updates, and financial data, through accurate and timely data entry.

Receives client calls related to benefits with their financial institution.Maintains confidentiality of customer information.Reviewing and explaining claims.

Receives client calls related to medical needs, relaying information, scheduling appointments and making referrals for clients who are traveling world-wide.Fields client calls for global travel-related concierge services related to accommodations, restaurants, destination information and other special requests.Processing and explaining medical claims.Takes First Notice of Loss information for insurance claims and escalates information to adjusters for major claims.

• In-bound call center customer support utilizing computerized service scheduling software.• Complaint resolution for service and billing issues.• Upsell customers to new or better products.• Contacted customers to confirm appointments for service and installation of products.• Promoted customer sales and upgrades of service.

Life Coach Certificate, Life Coaching

Life Coach Certificate

Cpd Certified Life Coach, Life Coaching

Certificate No. 02DQW3PV

Education record