Lizz Cravens Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Houston, Texas Area

-Manages photography activities performed by Photographers to meet or exceed company and host expectations while ensuring professional and timely service.-Evaluates Photographer performance by observing, analyzing evaluations, reviewing photography to build skills, ensuring quality and consistency, as well as driving business results.-Recruits, interviews, hires, and trains Photographers, in accordance with company guidelines and processes, to build and maintain a high performing team.-Ensures Photographers have accurate operational information by conducting calls, meetings and training.-Delivers standardized training and provides regular coaching throughout the season, to new and current Photographers, using materials and resources provided by the company, to ensure skill development and growth.-Partners with Photography and Office teams to foster relationships and maximize account retention.-Performs administrative functions (e.g., ensuring compliance, ordering supplies, approving time records) accurately by established deadlines and ensures Photographers meet all deadlines. -Communicates and ensures compliance with all company policies and procedures, as well as addresses non-compliance in a timely and professional manner.-Manages and leads a team, including providing day-to-day work direction, sharing performance feedback, giving recognition and communicating effectively.-Employs techniques to build teamwork in support of business needs to drive results.-Conducts in person center engagement visits to understand issues, address and resolve concerns (or escalate to the Account Specialist) to increase account retention.-Takes initiative to solve, and ensures resolution of, all host experience or product issues, in a customer-focused manner by leveraging established Service Recovery processes and escalates issues, as needed.-Maintains and oversees photographic equipment, backgrounds and props as well as tracking and inventory of the equipment.

Houston, Tx

Provide telephone customer service to assigned childcare centers throughout south Texas. Responsible for confirming portrait-dates, responding to account inquires, and resolving customer concerns.Maintain Account & Photographer needs across multiple citiesUtilize SalesForce to maintain and create photography schedulesProvide photographers with needed materials to complete portrait sessionsEntering contracts and ensuring accurate account informationMaintaining Pre & Post Call CyclesAssist sales goals through assisting district photography and operations

Houston, Texas Area

Preschool Photographer•Carry out school photo days and complete work orders and all paperwork involved.•Responsible for handling and maintaining large amounts of photography equipment and supply inventory needed on a daily basis.

Order Handling, Designing, & Processing•Provide assistance in designing logos, banners, etc., to fit customer’s, distributor’s and manufacturer’s needs.•Personally handle client’s needs via phone or email to ensure orders are processed and inventory is maintained.•Maintain inventory for multiple clients.•Create designs based on customer’s wants for promotional products.•Update and maintain website information such as prices, descriptions, and inventory.

Shift Manager / Delivery Expert •Train and supervise employees•Responsible for meeting customer’s needs in a timely manner, while handling shift duties.•Prepare store on a daily basis to ensure an efficient and health safe working environment.•Oversee employees while maintaining a steady and professional work place.

Associate Of Applied Science, Digital Photography Specialization

Activities and Societies: The National Society of Leadership and Success, Photography ClubHouston Community College Southwest Photography.

High School Diploma

Activities and Societies: Yearbook Photographer