Lizz Hitzelberg Email and Phone Number

Domestic Relations Legal Assistant

• Prepared legal papers and correspondence, such as pleadings, complaints, and motions; filed legal documents with Clerk of the Clouts and served documents to opposing council • Coordinated Trial Prep• Maintained local file storage systems while improving efficiency of daily data entry• Trained new staff on policies and procedures • Assist attorneys in collecting information such as employment, medical, and other personal information • Mail, fax, email, and arrange for delivery of legal correspondence to clients, witnesses, and court officials• Report directly to two attorneys and assist up to 10 attorneys at one time• Organize attorney’s calendars • Handle emotionally charge clients• Maintained billing system to ensure all invoices are paid on time • Ensured prompt responses to phone/email inquiries and displayed professionalism in all client interactions

• Cultivated impactful relationships with customers and drove business development by delivering product knowledge• Addressed customer service inquiries quickly and accurately• Escalated customer concerns, store issues and inventory requirements to supervisors• Reviewed account and service histories to identify trends and issues• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems• Collected customer feedback and recommended procedural or product changes to enhance future service delivery• Was selected to be a part of a response team and traveled to help other locations become more efficient• Documented conversations with customers to track requests, problems, and solutions• Answered 100+ inbound calls per day and directed to designated individuals or departments• Upheld privacy and security requirements established by TSA regulatory agencies

• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures• Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers• Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep management informed of important trends• Created and maintained spreadsheets and developed administrative and logistical reports• Coordinated daily and weekly schedules and monthly calendar obligations for individual students as well as teams• Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction• Coordinated troubleshooting, maintenance, and updates for office systems• Communicated with vendors to place and receive orders, request maintenance services, and deliver instruction on behalf of office management• Facilitated working relationships with co-tenants and building management

• Secured an average of 2 rental agreements each month• Created and implemented policies and procedures for effective property management• Showed units to potential tenants and answered questions about life in community• Oversaw daily operations, maintenance, and administration of various properties• Kept meticulous records of all correspondence with tenants• Coordinated general maintenance and major repairs to keep facilities operational and attractive• Maintained thorough, accurate and compliant records for internal and regulatory audits• Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes• Addressed and resolved all complaints, concerns, and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants• Checked common areas regularly to keep neat, clean, and free of debris• Ensured tenants were aware of and followed all policies and rules• Inspected property every month, took pictures and wrote reports regarding findings for submission to Property Owner and Property Manager• Escalated critical issues to property manager to ensure immediate resolution• Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems• Used QuickBooks to pay vendors and invoice tenants

• Sourcing for candidates on job boards, referrals etc. • Pre-Screen Candidates for background and qualifications • Meet with candidates for interviews • Schedule interviews with hiring managers and candidates

• Sourcing for candidates on job boards, referrals etc. • Pre-Screen Candidates for background and qualifications • Meet with candidates for interviews • Schedule interviews with hiring managers and candidates • Coordinate travel and lodging for candidates • Send out offer letters and offer packets to prospective employees • Set up new hire orientations and on-board the candidate

• Use SalesForce to track all lead calls • Cold call all potential clients • Schedule meetings for Sales Directors after cold calling

• Prepare company accounts for audit • Manage the internal and external mail functions. • Provide telephone support. • Schedule client appointments and maintain up-to-date confidential client files • Review expense reports and cash advances • Process accounts payable checks • Post and maintain accounting documents in the database • Assist with general accounting and month-end closing • Maintain accounting files

• Arrange business travel and complete lengthy expense reports for international and domestic trips. • Manage multiple administrative projects simultaneously, and monitor progress to ensure deadlines are met. • Answer all incoming calls, routing each one to the correct staff member and recording detailed messages when required. • Greet clients upon arrival and notify appropriate staff. • Sort incoming mail, and manage all outgoing mail and packages • Complete typing assignments with accuracy and speed. • Schedule meetings and maintain calendars • Ensure flawless execution of organizational events • Prepare all documents for board meetings

• Stay on top of the schedule and coordinate meetings and appointments for the Chief Operating Officer and Director of Sales; coordinate meetings using outlook calendar; • Use judgment and discretion when screening and directing calls to the Chief Operating Officer, Director of Sales, and General Counsel; • Prioritize all messages for the Chief Operating Officer and General Counsel in a timely manner; • Assist in the preparation of all board meetings; • Coordinate all outside meetings, committees, and other meetings in which the board of directors participate; • Research and analyze information for various Government audits; • Make travel arrangements for both foreign and domestic travel; • Establish and maintain a comprehensive filing system for various types of documents; • Manage all time and attendance for the office; • Review numerous documents for accuracy and coordinate through all needed levels of management; and • Resolve any administrative problems or inquiries.

As a human resource specialist at comScore, Inc., I provide administrative support tothe Human Capital (HC) team, the Executive Vice President and the Director of HumanCapital. I am responsible for personnel file creation and maintenance including routineand audit requests for documents, working as part of the HC team for onboardingand ordering office supplies. I support and assist our recruiting team as needed withthe administration of document retention with the guidance of the Director of HumanResources. I also manage the recognitions process for awards, and coordinate variouscommunity outreach and service opportunities for the company and employees. I booktravel for candidates and new hires, administer assessment testing to candidates, andcover the front desk for receptionist lunches and days off.

As the administrative assistant for Wyle Information Systems I communicated efficientlyand effectively by providing service oriented responses to managers and employees aswell as external customers. I was responsible for handling all incoming calls where Iprovided prompt, courteous, and knowledgeable assistance to costumers and employeesby determining the appropriate course of action needed. I maintained control over seniorleadership's calendars, meetings, and appointments. I ensured they were fully briefedbefore scheduling any meetings and ensured their calendars were accurate and up-to-date. I was responsible for arranging conference rooms, catering, and equipment set upand repairs. I purchased and maintained supplies and equipment for an office of over 80employees. I was responsible for receiving, controlling, and distributing all incomingmail in a timely and efficient manner. I used our electronic travel system, Axiom, toarrange all domestic and international travel for the office.

Responsible for scheduling class room times for new employees. Taught new employees the principals and beliefs of Outback Provided new employees with menu, beverage, specials, and floor knowledge Responsible for inputting new employees into the computer system which, included tax information, mailing address, pay rate, and job title, as well as assigning a server number.

As a trainer for Outback Steakhouse I was responsible for scheduling class room timesfor new employees. I taught new employees the principals and beliefs that have madeOutback Steakhouse successful. I provided new employees with menu, beverage,specials, and floor knowledge so they could better do their jobs. I was also responsiblefor inputting new employees into the computer system which, included tax information,mailing address, pay rate, and job title, as well as assigning a server number.

As an administrative assistant at Vanda Pharmaceuticals I provided personal assistance tothe organization's key senior leaders which included the Chief Executive Officer,Financial Officer, Medical Officer, and Business Officer. I maintained control over eachof their calendars, meetings, and appointments. I ensured senior leaders were fullybriefed before scheduling any meetings and ensured their calendars were accurate and up-to-date. Additionally, I was responsible for printing, binding, and shipping books for thequarterly board meetings. I also arranged domestic and international travel for bothpersonnel and senior management. I facilitated company meetings and events byscheduling appointments and conference rooms, and arranging catering and equipmentset up. I handled extremely sensitive human resources information for senior leaders andmanagers and worked across lines of business with Human Resources to scheduleinterviews and prepared benefit and orientation packages for new employees. I wasresponsible for purchasing and maintaining supplies and equipment. As the first point ofcontact for customers, vendors, and staff, I determined the appropriate action for allincoming correspondence, phone calls, and visitors. I received, controlled, anddistributed incoming mail in a timely and efficient manner; any time sensitivecorrespondence was brought to the attention of the appropriate management. In additionI was responsible for drafting, reading, and reviewing outgoing correspondence forprocedural and grammatical accuracy.I communicated efficiently and effectively by providing service oriented responses tomanagers and employees as well as external customers. I sought satisfactory approachesto problems and work relations by exercising courtesy and consideration in interactionswith customers.