I have relocated to the Philadelphia, PA area. My ties are in Philadelphia.

Solution selling, done by discovering the customer's needs and explaining the benefits of using our services. Negotiated (when possible) and explained pricing - making sure customer fully understood what they were being charged and when they were being charged and what they received for these charges. There were 5 different categories of product types that had quotas to be attained on a monthly basis. It was very important to build a rapport with the customer. This would also, help you establish loyal, repeat clients.

Make and keep the customer highly satisfied, (saying that they would recomend Verizon Wireless to their friends and relatives). This was done by listening to the customer and figuring out what their underlying need was and resolving it. Some resolutions would be troubleshooting, explaining products and how they worked as well as how they would benefit the customer, bills, pricing, negotiating and being able to justify courtesy credits, issuing company-mistake credits, apologizing (believably), as well as doing what is right for the customer as well as the company (don't give away the bank and still make the customer happy. Maintaining stellar customer service. I was a senior representative which meant I assisted with training new-hires, attended focus groups, was the "go-to" team member when supervisor was not available, but my speciality was "turning around" irate customers with understanding, credits, and explanations, basically providing "stellar" customer service. My personal challenge with irate customers was getting them to want to take the time to give a "customer accolade" and do a top ranked survey. Additional resources used with EVERY customer was sincere empathy and going above and beyond expectations.

Developed new business and new moneyEnsured compliance to processes as well as legal compliance to local, state, and federal staturesMaintained high production (within top 10 representatives Corporate wide)Problem solving used to resolve client issues and maintain as well as increase value of and to the client.Developed trust by building a positive rapport with client which would build client base through referals and recommendations.Won the Sales trip to Bermuda, with all expenses paid and a bonus amount of spending money given, in 2001, by being ranked number 4, corporate - wide, in opening and establishing new accounts. Came in 6th, corporate - wide, in 2002. Monthly, and yearly was always in the "Top Ten" corporate - wide. Always maintained other stats at a very high level. Won a district sales trip to New York City,. I, also, won numerous other prizes including, but not limited to, a 27 inch television, a lead crystal vase, a cd player and money. Was ranked within top 3 in commissions monthly and yearly.