Patient Outreach Coordinator
CurrentCommunicate with patients over the phone and provide them with a compelling reason why Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.Access patient’s EMR and review chart notes prior to outbound call to ensure familiarity with patient’s condition and situation.Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications.Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, and band-aids.Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them in Shields Partner Pharmacy.Educate patients on the services offered by Shields Specialty Pharmacy Program.Protect Shields values by keeping information confidential.
