Contract Holder & relationship manager for 6 key suppliers. Setting KPI’s and running quarterly business reviews and extracting maximum value from existing relationships.Building and maintaining relationships with external service partnersWorking collaboratively with internal & external teams to come up with innovative sustainability ideas, trialling them and implementing them is they are a success.Focal point for many aspects of the day to day running of all Shell UK Retail Sites. In constant contact with Territory Managers and Retailers to maintain business as usual where possible.Liaising with internal & external stakeholders on a daily basis.Supporting the business planning team with workload peaks in particular as such as during annual business planning period. Negotiating cost reductions with suppliers and partners in line with current climateGood communications, analytical thinking and problem-solving skills

• • Coordinating internal engagements for senior leaders (inc UK Country Chair and Executive Vice Presidents) with business stakeholders.• Managing the GM’s diary commitments to ensure meetings and workload prioritise the business need aligned to ER objectives.• Organising 25 member ER team, briefing them with timely information to enable the delivery of UK External Relations effectively.• Adapting communications to suit different audiences across the business. • Handling confidential information with discretion in a sensitive environment.• Organising meeting logistics on a weekly basis for 25+ participants across different locations and timezones using the full suite of AV equipment. • Assisting int comms activities including: the corporate comms mailbox, UK townhalls, global webcasts for VP ER Downstream (including technical set up). • Standing member of the UK Crisis Support Team as Operations Facilitator.• Leading Event Management Activities at Make the Future Live. Including: VIP schedule planning; hosting external stakeholders; coordinating promotion stock; liaising with onsite and agency staff; and managing the public facing mailbox. Received SRAs, in 2016 and 2017 recognising my outstanding contribution.

• Managed pension plans for a portfolio of 50 companies, including: annual renewals; processing weekly pension contributions; calculating life insurance.• Communicated and liaised with financial controllers, accountants, brokers, financial advisors, life offices and customers to achieve optimum results.• Acted as a creative focal point for the design and refresh of the company online brand, this campaign successfully increased internet traffic by 17%.• Originally joined the team in an administrative capacity, but was quickly promoted to a Pensions Administrator role with Client Managing responsibilities.

• Managed the training programme for members of a national industry body. • Planned and co-ordinated 3-4 training courses a week across the construction industry including venue management, communication and liaising with all parties involved in the process, typically for 80-100 people per week.• The role required relationship building, development and proactive management of client’s needs to ensure that aims and objectives were continually met.

• Co-organised a large-scale awards dinner for over 500 guests. • Acted as a first point of contact for client relations• Responsible for client data management and project delivery.