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I am an experienced Sales Operations Manager with a demonstrated history of success building sales operations programs from the ground up across multiple industries. Skilled in Reporting & Dashboards, Process Development and salesforce.com Administration. Passionate about data integrity and building sales operations programs that help sales teams grow seamlessly.
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Marketing OperationsZendesk Sep 2020 - PresentSan Francisco, California, Us-Openprise Administration-Developed automated global data enrichment processes across Eloqua and SFDC contacts and accounts-Worked with Sales Operations to make recommendations for annual territory carve data based on data enrichment findings-Other processes built in Openprise include: record de-duplication, data cleaning and standardization, list upload process development and troubleshooting -
Sales Operations LeadQwil Dec 2019 - Apr 2020Orlando, Florida, Us-Built dashboards and reports for Executive team-Lead process development-Worked with Sales and Leadership to rebuild sales process and design around 3 different verticals/product types-Data integrity & cleanup-In collaboration with Account Management, prepared and structured Salesforce data for ChurnZero integration-Salesforce Administration and managed other tools like ZoomInfo, Outreach.io, etc. -
Sr. Sales Operations ManagerArkose Labs Dec 2018 - Nov 2019San Mateo, California, Us-Sales productivity tool & vendor management (ZoomInfo, DiscoverOrg, Zoom, etc.)-Sales kick off planning -SFDC Administration & data integrity management-Territory design-Worked with sales leadership in creation of Sales Playbook-Commissions execution-Collaborated with HR to create onboarding and new hire training process for sales team-Sales Rules of Engagement development-Pipeline reporting, and other key KPI report & dashboard setup and management -
Sales Operations ManagerNomis Solutions Feb 2018 - Nov 2018San Francisco, California, Us-Salesforce.com administration, data integrity management-Lead weekly sales meetings and manage pipeline and forecast reports-Built reports and dashboards within salesforce.com and Einstein Analytics to manage team performance-Sales Enablement & training-Deal Desk-Commissions -Partner with marketing/marketing operations to support new initiatives, list builds, and events-Managed transition to from Classic to Salesforce Lightning -
Product Operations - Clinical Data OperationsClover Health Jun 2016 - Jul 2017Nashville, Tennessee, UsProduct Operations on the Clinical Data Operations team-Running chart collection campaigns for hospitals, nursing facilities and physician's offices related to claims, clinical operations and audit purposes-Continually working with product team to build out workflow tools catered to the needs of chart operations campaigns-Managed bicoastal team of coordinators-Process documentation and training for new campaigns (HEDIS, CMO, high dollar claims)-Training new team members on chart operations processes-Worked with small team to build chart operations function from the ground up-Worked on a build out and improvement of chart inventory tracking tool-Created and maintained an invoice inventory to track bills from vendors to send to finance-Managed relationships with several vendors, including weekly status reports of vendor progress-Worked with data science to build dashboards and reports to track project completion and details-Built out process for ad hoc chart requests via Zendesk tickets -
Sales Operations ManagerClover Health Aug 2015 - May 2016Nashville, Tennessee, UsClover has an entirely new approach to health insurance. -Sales enablement -Salesforce.com administration (creating & managing users, building reports & dashboards, Salesforce1 implementation)-Data integrity-Optimized SFDC for marketing campaigns-Worked with product & data teams to optimize Salesforce.com and establish consistency between systems-Built out Salesforce.com instance customized to Clover's needs, trained new sales reps, established a weekly office hours and Yammer groups devoted to answering questions and building a community around SFDC -
Contact Acquisition Specialist - Sales OperationsBox Jan 2013 - Aug 2015Redwood City, Ca, Us-Contact Creation: added 150k contacts to SFDC database, tracking from contact creation date to revenue created from contacts tied to new sales opportunities-Vendor Management: built relationships with several lead generation vendors, negotiated and managed contracts-International Development/Reach: built contact lists for new APAC accounts for 50 largest companies in Australia to kick off the contact acquisition program globally-Contractor Management: Manage (including training) team of contractors to help with contact acquisition efforts, now exceeding goal of 1,000 new contacts added weekly-Marketing Operations: worked with marketing to develop processes around inviting contacts to marketing events, worked with marketing ops to find new contacts from SFDC to add to Eloqua for nurture campaigns, created processes to obtain bad contact information from Eloqua to reflect in SFDC and get them refunded from list vendors-System Improvements: created system in SFDC for sales team to submit requests to add contacts to their accounts, monitored daily, with a 24-hour turnaround time on requests-Process Documentation: developed new programs and created process documents for contact acquisition including list buying, importing into Salesforce, tracking by lead source for metrics/data accuracy (tools: peopleimport, demandtools, workbench, dataloader.io)-SFDC Reporting & Dashboards: built reports and dashboards to keep sales management team updated on contact acquisition work, and to track progress and results of contact acquisition team’s efforts-Miscellaneous: worked with data integrity on account cleaning projects, processed deal registrations with the channel team (both temporary projects in 2014), completed project management course -
Sales And Marketing CoordinatorIdentified Jan 2012 - Aug 2012Responsible for branding, marketing and lead generation efforts for Identified’s B2B enterprise solutions, reported to Product Marketing Director, then directly to VP of Sales. Surpassed quarterly goals every quarter. Responsibilities included:• Email Campaign Management: A/B testing, analytics , built lead generation campaigns, monthly newsletters and webinar invitations, improved open rates and CTR over each quarter• Webinar Management: event set-up and promotion, registration/attendance, follow-up with potential clients, over time built average webinar attendance• Social Media Management: Facebook, Twitter, Google+, LinkedIn, also managed recruitment-related social media presence for clients • Worked with marketing team to improve social media metrics: More than quadrupled Facebook likes, 42% increase in Twitter followers, grew people in Google+ circles 490%, created and managed social recruitment group on LinkedIn• Website: Assisted with creative, content, and search engine optimization (on-page and off-page) , worked with team to improve visit-to-lead conversation rates • Content Creation: Weekly blog posts for company website, presentations• Account Management: Responsibilities included client onboarding, managed client concerns, provided feedback to product management and engineers , generated monthly reports• Data Integrity: Managed data integrity for the Sales Team on Salesforce using tools like PeopleImport and DemandTools
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Marketing InternIdentified Aug 2011 - Jan 2012Identified is a professional database of more than 50 million professionals worldwide. Identified gives each professional an Identified Score that measures how in demand their professional background is to companies right now. Hundreds of companies and tens of thousands of people access Identified Scores each day to evaluate professionals for recruiting, sales, networking, background checks, and a number of other purposes. Responsibilities included:• Managed B2C marketing and social media by contributing to Identified’s Twitter, Facebook and blog (blog.identified.com). Doubled average daily blog views, responsible for growth of Twitter followers and Facebook likes over the course of four month internship • Built Facebook page up to receive 338 new likes, post views up 12% and Post Feedback up 29%• Twitter page grew by 244 followers, created and built Google+ Brand page• Blueprinted leads with the Sales team
Lizzie Perry Skills
Lizzie Perry Education Details
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University Of Colorado BoulderPolitical Science
Frequently Asked Questions about Lizzie Perry
What company does Lizzie Perry work for?
Lizzie Perry works for Zendesk
What is Lizzie Perry's role at the current company?
Lizzie Perry's current role is Marketing Operations @ Zendesk.
What is Lizzie Perry's email address?
Lizzie Perry's email address is li****@****lth.com
What is Lizzie Perry's direct phone number?
Lizzie Perry's direct phone number is +165058*****
What schools did Lizzie Perry attend?
Lizzie Perry attended University Of Colorado Boulder.
What skills is Lizzie Perry known for?
Lizzie Perry has skills like Salesforce.com, Lead Generation, Social Media, Blogging, Email Marketing, Social Media Marketing, Strategy, Facebook, Account Management, Twitter, Product Management, Sales Operations.
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