* Consulting on accessibility on digital content for a range of corporate clients, with a focus on cognitive issues and content accessibility. Producing accessibility audits with recommended next steps.* Running workshops to explore issues around inclusive language and culture* Designing organisational content strategy principles: content strategy, editorial style guide, inclusive language guide, voice and tone guidelines, social media policies, and accessibility guidelines* Providing training in accessible and inclusive content.* Writing digital content based on identified user needs (often through pair writing)* Defining and reporting metrics of how well content is workingPast or current clients include:- Action for Children - Goss Consultancy (as Associate Consultant for corporate clients)- Public Health Scotland- Scope - UX Content Collective- Valla- Visible Fictions

I spent over 10 years working for the University, training and designing content with over 1,000 web content editors. In this time I went from Editorial Assistant to Editorial Development Officer to Senior Content Designer.Consultancy and content designWorking with Subject Matter Experts, senior managers and editorial staff to design content and structure for sites across the University, from user research through to site publication.User research User interviews, research workshops, and usability testing during two overhauls of the University CMS using Agile methodology. In the past year, this has been done online using Miro and Microsoft Teams. Training and training designDesigning the University’s flagship staff training course, Effective Digital Content, which was mandatory for all University website editors. This was available as modular online training accessed at any time, as well as in-person course (delivered over Teams since March 2020). Training hundreds of University staff on how to create web content that was readable, accessible and compliant. Further training delivery in Google Analytics, User Testing, and in house CMS training.University Design System Initial lead on the creation of a University Design System, including an overhaul of the Digital Editorial Style Guide to make it evidenced and accessible.

Independent proofreading, copy-editing and content editing for a range of materials, including: Academic submissions (mostly PhD theses), business plans, CVs and cover letters, creative writing (novels), and marketing collateral

Planning and delivering one and two day proofreading and copy-editing courses, as part of the Leith Academy Community Education programme.

Writing and commissioning features, previews and reviews for a monthly publication, additional seasonal feature coverage and frequent online articlesCommissioning and managing a weekly blogLiaising with comedians and promoters to create original and relevant contentResearching and compiling listingsPromoting articles using the webWriting articles and features for other sectionsUsing in house article submission website

Researching funders and writing funding applications.

Researching funding options and matching them to streams of workWriting funding applications for trusts, foundations and charity awardsUsing Microsoft Office and Entourage on a Mac.Support for Marketing & Development OfficerEvent management support

Communicating and building relationships with arts organisations throughout ScotlandCreating and providing administrative structure across three different departmentsLiaising with venues, speakers and technicians to deliver eventsDevising and maintaining monitoring and evaluation proceduresLeading on website and e-communications, including drafting copy, updating website and co-ordination and design of a social networking site, using basic htmlProcessing invoices and maintaining budget recordsAttending conferences and training eventsUsing Microsoft Office and in house programmes on a PCUnion representative during the transition to Creative Scotland

Drafting and risk assessing offersCommunicating with clients and other firms via written correspondence, email, and telephoneCreating fee notes and accounts

Booking comediansMarketing and press liaisonCollection and analysis of audience data using MS AccessDealing with customer enquiries and bookings via telephone and emailStaff management including payroll Future business planning