Lizzie Dick is a Customer Success Manager at SCC. She possess expertise in customer service, order management, cisco systems products, sales, cloud computing and 4 more skills. Colleagues describe her as "I’ve been working with Lizzie for just over a year and can honestly say her approach to Customer Success is second to none. She has always found the time to support me and respond to my questions, query’s, and issues quickly and effectively. Although there have been other people I could turn to Lizzie has been the one constant that without fail was always available. Without Lizzie’s support I may well have taken my business in another direction. I can’t recommend her highly enough." and "I absolutely loved working with Lizzie at Core to Cloud. She was always a smiling face and chirpy attitude to arrive into work to. Throughout the time I worked with her, Lizzie was proactive and considerate when it came to customer support and care. She worked closely with the Customer Marketing department and shared her insight and ideas to promote customer satisfaction and retention. She would be a worthy addition to any cyber company looking to improve their customer success."
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Customer Success ManagerSccCricklade, Gb -
Customer Success ManagerCore To Cloud Ltd Sep 2023 - Nov 2024Cirencester, England, United Kingdom- working closely with existing customers to understand organisation pain points, aligning technical solutions with business requirements - Implementing account management strategies to increase client renewals and identify upgrade and cross-sale opportunities throughout lifecycle. - Governance over the full post sales journey for new and existing customers utilising customer success plans- Driving implementation during onboarding through project management, ensuring successful technology adoption, and continuously providing ongoing support and review of Core to Cloud technologies and services through QBR’s- Aligning technical success with the delivery of strategic outcomes for all existing and new customers at utilising their technologies and services to show real tangible business value to accomplish ROI. -
Partner Success ManagerCyber Security Associates Jun 2022 - Sep 2023Gloucester, England, United Kingdom- Primary channel point of contact for manager and director level contacts within our Partner Portfolio- Identifying and onboarding new Partner and Vendor relationships to increase revenue and value of CSA Services.- Devise and manage partner engagement plans to develop measurable annual roadmap for Partner sales improvement within Cyber Security- Provide support and guidance to CSA established and new strategic partners, covering overall performance, marketing and sales material, joint hosted events and upsell of CSA services.- Conduct monthly Partner Reviews with all Partners to monitor and analyse Partner spend, ensure Partner is on target to meeting Partner Engagement Plan, and resolving all escalations to mitigate risk of customer churn through the Partner- Governance over Partner Net Promotor Score -
Global Service Delivery Manager (Gscs)Westcon-Comstor Jan 2021 - May 2022Swindon, England, United KingdomManaging the organization, execution and escalation of all global IT infrastructure deployment for aligned customers, responsible for ensuring recurring customer and business retention. Operating a portfolio inclusive of 40+ vendors (Cisco, Palo Alto, Poly, F5, Extreme, VMware etc.) - Primary point of contact for aligned Global Customer Accounts- Orchestrate the smooth process for all customer global business from start to end- Closely manage all service risks, contractual exposure and critical escalations- Coordinate all global bids by overseeing the quoting and order management areas to ensure all customer KPI's and SLA's are achieved - Establish productive vendor relationships to ensure quality service- Implement process improvement strategies -
Service Delivery ManagerIdemia Mar 2020 - Dec 2020Tewkesbury, England, United KingdomManaging and implementing customer projects; alongside managing all 'Business as Usual' Card Personalisation activities for select Bank's/Building Societies within the Financial Institutions division of Idemia- End to End New Card Project Management- Customer Relationship / Daily Contact for Customers- Order Management & Processing (AX ERP)- Monitoring contractual KPI & SLA - Forecast management of up to 3 months- Generating monthly finance reporting- Generating monthly service review packs- Monthly customer buiness review meetings -
Premier Account ManagerComstor Uk Aug 2018 - Mar 2020Cirencester, Gloucestershire, United KingdomManaging a portfolio of Cisco's largest Premier & Gold Accounts- Managing the quoting to order placement process- Monitoring customer KPI & SLA of orders - Achieving monthly targets of up to £2million revenue a month- Generating bespoke technical builds alongside Technical Support - Generating quotes- Cisco Services Expert Certified (now expired) - Upselling solutions- Forecast management -
Sales OperationsComstor Uk Jul 2017 - Aug 2018Cirencester, Gloucestershire, United KingdomManaging Select Cisco Accounts as their Sales Operations Specialist- Order Management- Order Processing- Customer SLA engagement - High experience with SAP ERP systems- Customer queries and complaints- Cisco DART Rejections- Meraki Specialist
Lizzie Dick Skills
Frequently Asked Questions about Lizzie Dick
What company does Lizzie Dick work for?
Lizzie Dick works for Scc
What is Lizzie Dick's role at the current company?
Lizzie Dick's current role is Customer Success Manager.
What skills is Lizzie Dick known for?
Lizzie Dick has skills like Customer Service, Order Management, Cisco Systems Products, Sales, Cloud Computing, Microsoft Word, Cisco Security, Cisco Meraki, Enterprise Networking.
Who are Lizzie Dick's colleagues?
Lizzie Dick's colleagues are David Bywater, Carrie Breckell, Jabina Bashir, Curtis Wray, Danielle Young, Samuel Morsicus, Valentin Bardet.
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1sainsburys.co.uk
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Lizzie Dick
Birmingham -
Elizabeth Dick
Greater Glasgow Area1rbs.com -
Elizabeth Dick
Professor Of Practice, Imperial College London Past President: European Society Of Emergency Radiology (Eser)Past President: British Society Of Emergency Radiology (Bser)London1imperial.nhs.uk
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