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Lizzie Liu personal email
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Lizzie Liu is a Vice President at AFCB-Blockchain Association. She possess expertise in tableau, data analysis, sap, reporting and analysis, excel models and 40 more skills. Colleagues describe her as "Lizzie is both an analytical and operational powerhouse, and also a wonderful team builder. As others have noted, she drives performance from those around her while also making her team a fun one to be part of. I could always count on her to give honest and direct feedback, to push back where she disagreed, and work hard to develop in her career. When I first hired, in our first week we sat down to whiteboard a cost model that I wanted her to build. She took my ideas and, with ease, built a large and dynamic model that governed DoorDash's support costs for multiple years of double and triple digit growth. Not only that, she was accountable and managed an extremely complex support network, built capabilities within the team, and earned the trust and admiration of those she worked with. Lizzie was one of the best hires I have ever made, and someone I would recommend without any concern. She has a 'can do' attitude that cannot be beat, and her drive and skillset will take her far. It was a pleasure to work with her for many years and I cant wait to see what she accomplishes.", "Lizzie has a rate skillset as both a technical powerhouse (demand planning, forecasting, analytics) as well as someone with masterful interpersonal abilities (leadership, people management, team building). I've been lucky enough to work with Lizzie for a couple years now and have watched in awe as she led our team through seemingly impossible operational challenges, while maintaining an unwavering positive attitude. I think at the end of the day Lizzie improves the work product of everyone on her team, simply because she is so enjoyable to be around.", and "Lizzie has been a strong collaborate partner to Product in building high impact tools to improve Support Operations. She is able to understand complex solutions and help determine requirement down to a very detailed level. In particular, I appreciate the way she easily sees ways to simplify and optimize when we discuss product requests cross functionally."
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Vice PresidentAfcb-Blockchain AssociationUnited States -
Chief Operating OfficerCudis Feb 2024 - PresentWe believe that AI and Wearable DePIN would bring people back their rights of their own data, so we are building a smart ring to allow wellness as their lives’ priority again. Since product launch on April 30th 2024, we have sold 15k rings; $4m revenue; 100k+ community members… more to come on CUDIS.xyz -
Head Of Customer OperationsWonders Oct 2022 - Feb 2024New York, New York , Us -
Head Of Customer SupportNexhealth Jun 2021 - Sep 2022San Francisco, California, UsAccelerate healthcare innovation & scaling Customer Experience team.- Scale a technical, empathetic and tight support organization rapidly delivering best in class support to our customers- Design, develop and implement Customer Experience policies and procedures for all support channel- Manage a growing team and be a resource and connection for the rest of the support team- Own NexHealth’s CS performance metrics across all our support channels - CSAT, SLA, FCR, AHT- Spin off the Voice of the Customer program and gather insights to internal teams- Partner with Marketing, Product teams to launch new features and drive customer's adoption- Own Enterprise and SMB Support strategy to deliver an effortless experience- Maintain sync stability by upskilling the teammembers and improve internal processes / tools- Provide actionable and ongoing career development for both managers and Support Nexperts (Product specialists and Support Engineers) -
Manager, Global Support OperationsDoordash Mar 2019 - Jun 2021San Francisco, California, Us- Strategize and optimize the support network by changing routing, designing escalation paths and categorizing cases- Translate business launches to support needs: Launch Japanese, Spanish support with new vendor locations and manage Customer routing with BizApps team- Design and support experiments that improve customer CSAT / retention / agent experience- Build models to track and forecast cost from labor, technology etc. to align with contract terms- Build workforce management capacity models to forecast staffing needs and KPI goals- Maintain SLA at 90% for phone, chat and email queues with the workforce management team- Negotiate MSA/SOW with sourcing team and manage relationships with 5 BPO vendors and other SaaS tools; grow agent count from 5000 to 15000 globally- Budget support cost on quarterly and yearly basis and own cost metrics for support, variance within 5% monthly- Project manage integration of AI technology and other business applications into support operations with engineering teams- Investigate fraud, negotiate claw-backs, as well as establish new processes/permissions for future fixes- Prioritize the support network and scale support operations of COVID19 crisis- Manage vendor relationship with BPO partners and SaaS vendors -
Manager, Supply PlanningLevi Strauss & Co. Feb 2017 - Mar 2019San Francisco, California, Us• Team leader of 3 planners, production manager of ~30 global vendors• Ensure on-time delivery for priority products and market launches - CTB, material readiness, risk management• CM& OEM vendor management - cost negotiation, performance management, contract management• Support pre-IPO growth in revenue, EBIT, and DSI - inventory control, material management, supply cost optimization, E&O strategy• Enable YOY triple digit growth of Top's business(knit, woven and outerwear)• Pre-season capacity planning(RCCP) and vendor allocation, ft. Merchant and Product Development teams• Own the business requirement for the planning tool (RFP) and improve the tool functions by working with the Engineer team• Monitor on-time confirmation of Purchase Requisition -
Analyst, Supply PlanningLevi Strauss & Co. Nov 2015 - Feb 2017San Francisco, California, Us -
Specialist, Global Product DevelopmentLevi Strauss & Co. Feb 2015 - Nov 2015San Francisco, California, Us -
Wealth ManagementMerrill Lynch Jun 2014 - Nov 2014New York, Ny, Us -
Intern, Public RelationsIntel Corporation May 2013 - Jun 2013Santa Clara, California, Us
Lizzie Liu Skills
Lizzie Liu Education Details
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University Of California, BerkeleyEnvironmental Economics And Policy
Frequently Asked Questions about Lizzie Liu
What company does Lizzie Liu work for?
Lizzie Liu works for Afcb-Blockchain Association
What is Lizzie Liu's role at the current company?
Lizzie Liu's current role is Vice President.
What is Lizzie Liu's email address?
Lizzie Liu's email address is ll****@****uss.com
What is Lizzie Liu's direct phone number?
Lizzie Liu's direct phone number is +141550*****
What schools did Lizzie Liu attend?
Lizzie Liu attended University Of California, Berkeley.
What skills is Lizzie Liu known for?
Lizzie Liu has skills like Tableau, Data Analysis, Sap, Reporting And Analysis, Excel Models, Research, Boardwalktech, Social Networking, Purchase Orders, Microsoft Excel, Supply Chain Management, Public Relations.
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