Lizzy Chatwin Email & Phone Number

I started with PillPack working on the phone for a few short months before joining the electronic communications department.While working in this department I’ve become extremely fluent in handling live chats and replying to customer emails. I’m also very good at creating templates and communicating professionally.I have managed a 100% QA score for weeks at a time.Often times I help train agents by letting them shadow my work and setting up slideshows.I use ZenDesk on a daily basis and became familiar with excel spreadsheets, google documents, google forms/quizzes, other tools like pharmacy OS and single view. Along with Five9 for the call system.I’ve progressed to an L3 executive advisor with Amazon receiving yearly reviews and feedback. I constantly grow everyday and gain new expertise along the way.

Sandy, Utah, United States

Engage with customers to determine their needs and direct them to the appropriate merchandiseProvide a positive customer experience which includes a strong understanding of product knowledge while offering additional goods and servicePerform a wide variety of tasks in the Receiving Department, including verifying shipments, processing damages, and completing daily stock replenishmentEnsure an accurate, timely and friendly checkout while assisting customers to have a positive experienceReceive and stock inventoryFulfill customer orders and oversee curbside pick-upsAssist and satisfy the needs of our in-store and online customers

Sandy, Utah, United States

Determine the employees needs and direct them to the correct department for further assistanceCreated and submitted all necessary forms for short term disability, long term, maternity/paternity leave, etc. in a timely manner with specific amount of empathy Maintained consecutive 100% QA score for 4+ months Assisted trainer in multiple training classes by helping agents hands on throughout the day, presenting slideshows and doing mock calls

Midvale, Utah, United States

Place orders for the lobby and drive thru customers while maintaining a clean environmentMake custard and other desert orders then taking them to the customer and offering further assistance Keep up on a list of personal daily chores and ensure they are complete by EODPicked up trash outside the restaurant and drive thru area Greet customers with a kind and respectful attitude Offer help to elderly customers and others when it comes to carrying food, opening doors and ideas on what to order