Customer Service Representative
CurrentSterling Bank campaignResponsibilities:Handling customer complaintsAnswering questions about a company's products and services (NIB)Delivering information about a company's product offeringsOpening of sterling bank account onlineEvaluate problems and complaints of the callers and provide proper solutions to themRespond to the needs of customers and provide personalized serviceProvide information on the company's products or services and generate interest in the offerUpsell products and servicesResearch needed information using available resourcesProcess orders, forms, and applicationsRoute calls to other team members whenever neededMake relevant notes from customer interactionsIdentify any issues that customers might be struggling withReport on customer feedback