Lizzy Smith Email & Phone Number

Lead 12-member team directing retail operations of an interior design company while cultivating sustainable quality relationships and strategic alliances with vendors to promote constructive collaboration across retail locations.• Propel sales pioneering buying, planning, and merchandising strategies and solutions for retail and eCommerce.• Elevate customer experience fostering white glove service standards via training and mentorship programs.• Build high-performance team overseeing preparation of KPI reports, identifying gaps, and deploying recognition programs to motivate team members while targeting areas requiring improvement.• Fostered compliance and operational agility via ideation and implementation of standardized operating procedures (SOPs) for retail, eCommerce, interior design, and systems upgrades.• Drive cross-functional collaboration partnering with Marketing Team to create programs that support retail and eCommerce initiatives.• Skyrocket productivity via automation of processes, such as online order fulfillment and responses to requests for custom furniture and upholstery. • Escalate sales by 8% via client-focused high-performance culture, goal setting, and KPI tracking.

Developing buying and planning strategies within the CPG and home goods spaceBuying, Planning, Merchandising, Operations, Process Development, Inventory Management.

Santa Monica, California, Us

Orchestrated operations projects, including pop-up and store development and opening logistics from planning to on-time, on-budget, top-quality completion. • Drove creative, compelling gifting and messaging via cultivating mutually beneficial partnerships sustainable brands, wholesale vendors, manufacturers, and third-party fulfillment/logistic centers.• Generated $1M revenue by through operating pop-up retail locations at high-traffic conferences and events.• Grew sales via designing product launch materials, training tools, and incentive plans for 60k+ sales consultants, including a monthly recognition program that boosted sales representatives’ morale and motivation.• Pioneered annual merchandising plan integrating strategies and resources, such as consultant merchandise, business aids, events, incentive, and recognition programs.• Increased profits 20% while reducing costs 35% through seamless implementation of yearly merchandise budget.• Reduced average gift price 30% through formulating a new process for incentive gifting.

Columbus, Oh, Us

Oversaw store processes and systems, including preparing store maintenance budget reports for executive management team and providing actionable insights and recommendations. • Transformed opportunities and issues into opportunities to generate income and improve processes analyzing performance metrics and leading quantitative and qualitative results driven weekly business reviews.• Optimized third-party maintenance representatives’ efficiency via streamlining Store Construction and Maintenance Team processes for 900+ stores.

Led $1M-$4M projects collaborating with vendors and clients to negotiate product cost and coordinate Bill of Materials (BOM) while driving customer satisfaction customizing services and products to align with their diverse needs. Forged lucrative third-party partnerships with architecture and engineering firms, contractors, and distributors expediting quality deliverables.• Supported sales team in surpassing monthly and quarterly sales goals of via strategic marketing campaigns.• Earned recognition for exceptional support of Sales Team’s projects while simultaneously serving as primary conflict/issue resolution point of contact.