Business Development & Administration

Seasonal Full Service Payroll Support SpecialistReceive inbound calls from TurboTax customers seeking assistance with software support for payroll program.

Seasonal Turbo Tax software Support AgentReceive inbound calls from TurboTax customers seeking assistance to complete their own taxes by providing expert guidance, tax clarification/interpretation regarding IRS, software support and/or advice.

• Coordinated and supervised team member performance in accordance with policies and procedures and State Gaming Compact provisions to ensure quality assurance of all cashier department operations. • Implemented a new schedule for team members to ensure adequate coverage. • Ensured support duties and responsibilities to all departments are carried out in an efficient and timely manner, and that immediate action be taken on any situation that might be illegal or otherwise extraordinary. • Handled... Attendance point system, corrective actions, yearly performance evaluations, supervise new team member training. Maintain employee files