Elizabeth Drury Email & Phone Number

Tampa, Fl, Us

Vernon Hills, Il, Us

Walldorf, Bw, De

• Leads the creation and execution of strategy for the ServiceNow SecOps applications• Defines the roadmap and product capabilities to fill gaps and build ServiceNow adoption• Liaison between the stakeholders and the engineering team• Translates product features into well-defined user stories • Continous refinement and management of work across stakeholders and leadership• Understands the technical design requirements along with the customer requirements for ServiceNow• Provides ServiceNow platform and technical expertise to stakeholders • Develops solutions that support ServiceNow best practices while also reaching the stakeholders end goals• Creates workflow and web prototypes to show stakeholders • Creates technical requirements for integrations (push and pull) with ServiceNow• Administers and troubleshoots issues within ServiceNow• Responsible for planning, execution and delivery of ServiceNow products across the enterprise as well as the selection and development of enabling technologies • Works closely with technology leaders, 3rd party vendors, and internal and external stakeholders on the execution and delivery of the Service Management roadmap

El Segundo, Ca, Us

• Leads and drives multiple ServiceNow projects and coordinates deliverables related to the overall Service Management Portfolio• Responsible for planning, execution and delivery of ServiceNow products across the enterprise as well as the selection and development of enabling technologies • Works closely with technology leaders, 3rd party vendors, and internal and external stakeholders on the execution and delivery of the Service Management roadmap • Accountable for the day to day technical and programmatic leadership throughout a project’s lifecycle from conception through development and implementation• Works closely with stakeholder and the service delivery teams to drive complex projects from concept to launch, and articulating processes to help the team succeed and mitigate risks • Coordinates with internal and external teams to develop project plans, goals and milestones• Utilizes Smartsheet Control Center to track milestones, progress, dependencies and issues closely while communicating effectively to leadership and stakeholders• Facilitates working sessions to ensure requirements are captured accurately and completely • Helps teams get to the project finish line collaboratively • Manages prioritization of time, resource and scope• Acts as a project management coach, working with team members and stakeholders to help them utilize agile methods and ways of working• Fosters an environment of open communication with all stakeholders • Promotes and monitors compliance activities with audit and information policies

Santa Ana, Ca, Us

• Increased amount of stories completed by 72% by creating and implementing the agile process for the team of 20+ employees • Worked with directors on appropriate staffing and trend analysis • Acted as product owner over the agile application in ServiceNow and built out that application from ‘out of the box’ to their current process today • Created and implemented the agile process and transition from waterfall to agile • Implemented a combination of scrum and Kanban• Lead 6 scrum teams in using the agile methodology and scrum practices• Helped the product owners and development teams achieve customer satisfaction• Lead the scrum teams in self organization • Removed impediments and coached the scrum team on removing impediments • Helped the scrum and development teams to identify and fill in the blanks in the agile framework• Resolved conflict and issues that occurred • Ran traditional ceremonies (daily scrum, sprint planning, sprint retrospective)• Created and Managed the agile sprint boards within ServiceNow • Reviewed sprint burn down charts within ServiceNow • Worked with internal customers such as Information Security and Vulnerability Remediation Management (VRM) to design their business processes within ServiceNow • Gathered requirements on integrations and application features• Collaborated with stakeholders during the visioning and concept development of a product• Assessed the value and prioritized stories to ensure work focused on stories that delivered maximum value that were aligned with the product strategy • Prepared and executed test cases for functional testing • Managed the stories starting with an initial customer idea through the SDLC process until the change was released into production

Seattle, Wa, Us

• Worked with internal and external customer to analyze the needs and align the product roadmap to strategic goals • Developed scope and defined user stories and maintained the product backlog • Solved product related problems and made decisions on tradeoff analysis to stay on track towards business deliverable commitments • Collaborated with stakeholders during the visioning and concept development of the SAP HR product • Represented the development team in front of customers, stakeholders and leadership • Supported the team with the design, development and solution management • Gathered requirements with users and created functional specs for the development team • Performed all configuration changes in SAP (HR) for all stories completed • Managed the various parts and pieces of stories both with the internal development team as well as external teams such as SAP Security or Vendors• Supported the development team members during detailed design and coding phases • Supported and guided the Quality Assurance team to conduct functional testing

Master Of Business Administration - Mba, Business

Bachelor'S Degree, Advertising