James Gilmore, P.Eng, Mba Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Pioneering the development and delivery of digital solutions that maximize business value and drive innovation for clients.• Directed the creation and presentation of innovative business and digital technology solutions, securing $8M in sales in 2023.• Developed and implemented the pre-sales practice, introducing a robust content management and performance tracking system which has enhanced the efficiency and consistency of product presentations, proposals, and legal contracts.• Leading an internal initiative to explore and implement AI solutions, aimed at enhancing operational efficiency, improving client delivery, and expanding our service offerings.• Designed and implemented an innovative partnership methodology, building a trusted reference architecture and increasing market penetration.

Toronto, Ontario, Canada

Reporting to the CTO, supporting 120 employees responsible for digital product design, agile software development and project management delivering custom mobile, web and connected TV applications for clients. Supported sales organization working with clients to influence technology direction and design solutions to support their digital transformation initiatives.• Generated $6M in new revenue through the development and delivery of innovative digital experiences for high-profile clients.• Managed custom software project delivery, ensuring effective client satisfaction for projects totaling $20M annually.• Implemented continuous improvement strategies, enhancing quality and strengthening client relationships, resulting in over $2M in client contract renewals.

Toronto, Ontario, Canada

Teaching Organizational Behaviour to future global business leaders.

Toronto, Canada Area

Reporting to the CTO, supported approximately 500 employees, I was responsible for the technology development and operations for Bell Canada’s 2.8M satellite, IPTV and online streaming TV subscribers and Bell Media’s 200 websites and 30 apps delivering digital news, sports and entertainment experiences for all Canadians.Highlights: - Led the architecture, development and relaunch of Crave, Bell Media's premium online streaming entertainment service, exceeding new digital subscriber growth estimates.- Shaped Bell's software centric culture transformation, including the creation of a vendor sponsored annual software developer conference, helping to grow top technical talent.- Introduced lean-agile process transformation and automation through real-time and big data analytics to significantly improve video operations efficiency.- Expanded the FibeTV app platform to launch AltTV, Bell Canada's Internet-based multi-screen TV streaming service, exceeding subscriber growth projections.- Increased the velocity of customer value creation with the introduction of short sprint cycles using focused multi-disciplinary squads over multi-month waterfall approaches with multiple team hand offs.

Toronto, Ontario

Reporting to the CTO, supported approximately 300 employees responsible for the technology development, planning and engineering of Bell’s wireline network and broadband services.Highlights:- Co-created and implemented a new value-stream based organizational model, across the CTO organization, embracing customer focused mindset combining development, engineering and operations for each service within a single department.- Led the architecture, development and launch of Bell Canada's FibeTV app, a mobile and web streaming TV companion experience for satellite and IPTV subscribers; delivering over 500 live channels, 50K on-demand titles and network PVR.- Introduced the world's first fully wireless IPTV experience with the new FibeTV whole-home wireless 4K PVR.- Led the architecture, development and launch of a Cyber Threat Intelligence service through big data analytics; a key component supporting IDC Marketplace's ranking Bell as Canadian security leader.

Toronto, Canada Area

Reporting to the Vice President Network Technology, responsible for the optimization of network investments to accommodate traffic growth, service reliability and new strategic build initiatives.Highlights:- Built and presented the IPTV and Fibre-to-the-Home footprint investment strategy at the CEO semi-annual strategy review.- Delivered significant resource savings through collaborative process optimization while materially increasing employee engagement.- Led vendor negotiations to significantly reduce the cost of support contracts through innovative purchase programs, detailed support load analytics and competitive vendor bids.- Optimized the annual technology life cycle capital program delivering significant reductions through improved risk management techniques and innovative technology re-use initiatives for legacy platforms.- Spearheaded network performance and architecture audits securing additional annual investment to harden critical growth platforms.

Toronto, Canada

Reporting to the Vice President Network Technology, responsible for the development of solutions that enhanced the end to end performance of Internet and video services within the home and across Bell Canada’s network.Highlights:- Led the development and launch of a new home networking platform for consumer Internet customers delivering significant unit cost reduction in addition to WIFI and Ethernet performance improvements.- Significantly reduced additional set-top box installation time for technicians and provided increased customer placement flexibility through the introduction of a dedicated video wireless network.- Pioneered the development of a video performance insights solution to help accelerate root cause determination for support agents dealing with IPTV customers experiencing intermittent video degradation.- Developed and executed an Internet performance strategy to reduce the latency to top Internet destinations to match or better competitor performance.- Delivered a new subscriber management solution that simplified operations and saved significant capital enabling a non-service impacting, policy based approach to controlling customer Internet speeds.

Toronto, Canada Area

Series of technical leadership roles with increasing scope and complexity across IP technology development, network engineering, network operations and IT system architecture and delivery.

Emba, Masters Business Administration

Bachelor Of Electrical Engineering