Jasmine Cooper Email & Phone Number

Sunrise, Florida, US

Orchestrated onboarding & training sessions for 25 large, enterprise customers, ensuring 75% satisfaction score and absorption of customer success products & servicesSuccessfully optimized customer satisfaction metrics with custom strategies & activities, increasing NPS score by 27%Led Creative design & storytelling approaches to deliver presentations to.

FORT Lauderdale, FL, US

• Supports a team (Engineers, Sales Executives, and Executive Directors) with assigned projects as assigned: correspondence, various administration tasks, tracking project deliverables, dates and monitoring deadlines.
• Create and maintain partnerships with clients, third party service providers installation agents, and distributors by establishing common goals, objectives and performance target requirements in order to improve.
• Process project order information using Atria information system to deliver data to clients, business partners and Company associates and to communicate demand for products or services needed for each project.
• Ensure projects awarded are successfully executed within the project scope, requested lead time, with the highest quality standards and within the assigned budget.
• Create and maintain comprehensive project documentation
• Research businesses current status with Dun and bradstreet, LexisNexis to generate legally binding agreements.

Raleigh, NC, US

• Directly responsible for the oversight of 120 accounts locations united states and international, with various accreditation regions (SACS, HLC, WASC, MSCHE). Key Contributions:
• Planned & implemented changes to business processes as a part of a cross functional committee.
• Maintained open lines of continuous, interactive communications with team members to ensure engagement.
• Drafted, reviewed and implemented organizational policies, improving employee efficiency and processes.
• Administered training sessions and company information webinars as a change agent for the enterprise.
• Drafted organizational memorandums, communicating changes, trainings and other important information.

Raleigh, NC, US

• Coordinated for the effectiveness and efficiencies of management of the sales, operations and customer service personnel working with higher education. Key Contributions:
• Organize, attend and/or participate in special events and promoting the computer software to higher education faculty.
• Provides Product knowledge and guidance to higher education faculty looking to purchase.
• Managed sales calendar to include conference travel and meeting itineraries.
• Invoicing, AR/ AP
• Created email correspondence to enhance client communication.

Atlanta, Georgia, US

• Effectively communicated with, store managers and new hires producing the best training possible. Key Contributions:
• Deliver the knowledge acquired to the newly arrived staff through proper training and assessment.
• Create a fast-paced, energetic environment that delivers a consistent RaceTrac Brand.
• Maintain monthly Guest Experience scores to deliver YTD 96.3% satisfaction.
• Preparing and maintaining administrative documentation for all employees