Jasmine Cooper Email & Phone Number

Pompano Beach, Fl, Us

Sunrise, Florida, Us

Orchestrated onboarding & training sessions for 25 large, enterprise customers, ensuring 75% satisfaction score and absorption of customer success products & servicesSuccessfully optimized customer satisfaction metrics with custom strategies & activities, increasing NPS score by 27%Led Creative design & storytelling approaches to deliver presentations to customers, boosting usage & engagement metrics by 22%

Fort Lauderdale, Fl, Us

Supports a team (Engineers, Sales Executives, and Executive Directors) with assigned projects as assigned: correspondence, various administration tasks, tracking project deliverables, dates and monitoring deadlines; providing regular and timely reports highlighting variances as they arise.Key Contributions▪ Create and maintain partnerships with clients, third party service providers installation agents, and distributors by establishing common goals, objectives and performance target requirements in order to improve mechanical service and installations for Clients.▪ Process project order information using Atria information system to deliver data to clients, business partners and Company associates and to communicate demand for products or services needed for each project.▪ Ensure projects awarded are successfully executed within the project scope, requested lead time, with the highest quality standards and within the assigned budget.▪ Create and maintain comprehensive project documentation▪ Research businesses current status with Dun and bradstreet, LexisNexis to generate legally binding agreements.

Raleigh, Nc, Us

Directly responsible for the oversight of 120 accounts locations united states and international, with various accreditation regions (SACS, HLC, WASC, MSCHE). Key Contributions: ▪ Planned & implemented changes to business processes as a part of a cross functional committee.▪ Maintained open lines of continuous, interactive communications with team members to ensure engagement.▪ Drafted, reviewed and implemented organizational policies, improving employee efficiency and processes.▪ Administered training sessions and company information webinars as a change agent for the enterprise.▪ Drafted organizational memorandums, communicating changes, trainings and other important information.▪ Worked closely Sales, Development and Support Teams to assist with providing world class services to clients.▪ Department responsible for 80% of the company's total yearly revenue▪ Responsible for retention, decreased drop clients by 50%

Raleigh, Nc, Us

Coordinated for the effectiveness and efficiencies of management of the sales, operations and customer service personnel working with higher education. Key Contributions:▪ Organize, attend and/or participate in special events and promoting the computer software to higher education faculty.▪ Provides Product knowledge and guidance to higher education faculty looking to purchase. ▪ Managed sales calendar to include conference travel and meeting itineraries.▪ Invoicing, AR/ AP▪ Created email correspondence to enhance client communication.▪ Managed the budget and presented our strategic plan and operating results to executive team quarterly.

Atlanta, Georgia, Us

Effectively communicated with, store managers and new hires producing the best training possible. Key Contributions:▪ Deliver the knowledge acquired to the newly arrived staff through proper training and assessment. ▪ Create a fast-paced, energetic environment that delivers a consistent RaceTrac Brand. ▪ Maintain monthly Guest Experience scores to deliver YTD 96.3% satisfaction.▪ Preparing and maintaining administrative documentation for all employees