Luke Best Email & Phone Number

Oxford, Gb

Brooklyn, New York, United States

New York, New York, United States

- Organizational comms for Google's HR function- Ownership of organizational and company-wide comms for ad hoc/special projects in the HR space

New York, New York

- Led Strategic Communications for Google’s internal tech support org, overseeing service marketing and change management comms to 300k+ Googlers, as well as organizational comms for a PA of 500+.- PA lead for transformational, company-wide comms efforts, including getting Googlers prepared to work effectively from home during Covid response, as well as setting them up for success on their eventual return to the office.- Owned branding and marketing of Techstop services across all internal platforms.- Overall strategy and thought leadership for major change management efforts including service changes and deprecations, re-orgs, directional shifts, etc.

New York, New York

- Led development of planning and strategy for geographic expansion, delivery network improvements, fulfillment model diversification, and process and product enhancements.- Planned and oversaw network expansion from 6% to 100% coverage of contiguous United States, unblocking voice shopping via Google Assistant.- Gained buy-in for, and oversaw execution of, expansion strategy against ever-changing timeline, coverage, and assortment goals.- Led XFN process change efforts to support increasing levels of YoY operational scale.- Led and developed team of analysts, responsible for dashboards, modeling, mapping, population, and demographic analysis.- Subject matter expert on internal operational network management tools and systemic network design; worked in conjunction with Product Management on BRDs & PRDs for new features and tools.

Greater New York City Area

- Day-to-day oversight of local Google Express (formerly Google Shopping Express) operations team and associated processes: fulfillment, capacity planning, operational excellence, change management, roll-out.- Provided insight and support to centralized process and strategic planning teams.- Directly managed all NYC support operations, including warehousing, logistics, and returns, and a team of 15 field operators (inc. 4 managers).- Developed and maintained standalone tools, systems, and processes to analyze and maintain accurate inventory, and replenishment, of supplies and assets.- Created and rolled out advanced metrics to improve departmental visibility and accountability across the organization.- Assisted Field Operations Leads in other markets in order to help them challenge their existing processes and instate innovative operational solutions across the nationwide network.- Worked 20% as part of the Business Expansion team, assisting in the creation of strategic product expansion plans.

Brooklyn, New York, United States

- Reported into CEO at VP level, and oversaw a central distribution center and vertical supply chain with an annual unit turnover nearing 1m, and a team of 20 directs.- Lean, anti-waste approach led team to a 1% comp increase YoY (’13 vs ’12) and mid-year 2% increase (’14 vs ’13) - the first comps seen by the company in five years.- Developed and maintained complex business reports and dashboards, providing detailed analyses for understanding at all levels (exec through to store associate).- Built Open-To-Buy system, advising CFO on future planning in dollars, margin, and units.- Developed processes based on applied advanced retail math, indices, and trends to allocate appropriate merchandise levels to 18 locations.- Full ownership of all decisions and processes relating to inventory flow and movement, including: approval and veto on all merchandising decisions, physical inventory and cycle counts, inter-store consolidation transfers, overseeing a significant increase in inventory accuracy and significant systematic cost savings.

Brooklyn, New York, United States

- Acted as the central communication hub between HQ and 16 retail stores.- Established and maintained vendor relationships (facilities, supply procurement).- Developed store operations manual and upheld policy and procedure.

- Various flagship store locations in Chicago and New York City.- Mathematical business analysis on a departmental and global scale, and appropriate response through merchandising, scheduling, and process implementation.- Successfully led large teams during high-volume, high-stress periods.- Drove business through setting high standards in customer service and instilling a sense of urgency in tasking.

London, England, United Kingdom

- Content creation (video, graphics) and music-related copywriting (reviews, marketing).- Online product merchandising based on sales analysis, utilizing in-house CMS.- Curated and sourced digital download and value-added web content from digital music vendors and record labels.- Music industry, e-commerce, technical, and design consultant to the Head Of Music & New Media.

London, England, United Kingdom

- UK flagship store, Covent Garden.- Responsible for all store operations (facilities, supplies, tasking, banking, human resources, back-of-house).- Set and achieved financial goals based on LY business and current trend.- Established and maintained a commercial and customer-friendly store environment.

- Various positions across various locations in the UK, including stores in Kensington and Swindon as well as Head Office in West London.

London, England, United Kingdom

- UK flagship store, Piccadilly Circus.- Shift supervisor for main (ground) floor

London, England, United Kingdom

- Created and updated news content online four times daily.- Provided content for 104.9 Xfm’s On-Air music news bulletins. - Part of a larger team of feature writers and reviewers across the websites of other brands in the Capital Radio group.

London, England, United Kingdom

- I was the first online-specialist music promotions manager in the UK.- Handled accounts including Oasis, Paul Weller, Travis and Fatboy Slim.- Worked closely with radio & TV departments and liaised with press officers to plan and execute successful promotional campaigns, with a focus on identifying crossover and standalone opportunities using the nascent internet.

Communication And Media Studies

Education record