Lois ( L J ) Blackmore Email & Phone Number

Kennesaw, Ga

Small Firm ServicesAt CCH Small Firm Services (www.cchsfs.com), a Wolters Kluwer business, we focus on the needs of small tax and accounting firms—businesses that generally have five or fewer employees. We also serve commercial tax preparers, with one office or sometimes hundreds of offices, who offer tax services in a retail environment similar to well-known national tax chains. And for 12 years, SFS has provided the tax software used by the IRS' free tax assistance sites under a competitive contract. Taxwise and ATX are among Small Firm Services products.The Manager, Responsible for achieving a multi-million dollar annual sales objective through effective management of a team of 8 inside sales associates. Responsible for hiring, training, coaching and ongoing performance management (up to and including termination) of sales associates. Maintains a deep understanding of the sales process, tax compliance and accounting solutions. Assist in developing, directing and executing sales strategies to ensure consistent sales results.

Kennesaw, Ga

Responsible for achieving a multi-million dollar annual sales objective through effective management of a team of 8 inside sales associates. Responsible for hiring, training, coaching and ongoing performance management (up to and including termination) of sales associates. Maintains a deep understanding of the sales process, tax compliance and accounting solutions. Assist in developing, directing and executing sales strategies to ensure consistent sales results.

Alpharetta, Ga

Program Director – Black Book Online: Built and maintained highly motivated and results driven team to sell Black Book Activator products to customers in the automobile market. • Developed operations infrastructure and leads all day-to-day sales and operation functions. • Partnered with Black Book Activator and MarketSource internal training development resources to create, implement and monitor initial and proven processes.• Provides program oversight and direction with a client centric approach delivering high client satisfaction.• Works closely with Black Book Activator to provide daily/weekly feedback, and sales performance summary including bi-weekly client status updates.• Demonstrated high tolerance for ambiguity demonstrated in the ability to quickly adapt to changing priorities, responsibilities, and business needs when focus of program changed.

Alpharetta. Ga

Led team of 3 inside and 2 outside sales reps in promotion of Alcatel-Lucent equipment to AT&T business segments. • Revitalized this underperforming sales team by raising monthly revenue 34 points in first month and 52 points in second month. • Uncovered true performance data by revising erroneous reporting process. • Improved collection of key client information by streamlining CRM system. • Positioned gains in efficiency and customer experience by proposing streamlined process for production of quotes and customer-facing documents.

Alpharetta, Ga

Led new 4-member inbound sales team to sell Cisco CPE portfolio to AT&T small business segments. Fostered and maintained positive customer relations. • Strengthened client experience by creating reporting procedures for program reviews to pinpoint improvement areas and provide client with custom metrics. • Established a highly professional team by encouraging collaboration, resulting in a reduced learning curve and effective use of design, quoting, and order-entry systems with vendors. • Successfully met needs of diverse constituencies while managing client relations with AT&T, Cisco, Westcon, and MarketSource.

Greater Atlanta Area

Led a newly created department of 12+ inside sales reps tasked with improving client relations and raising revenue across both markets.• Posted 103% YTD sales goal attainment by assessing productivity, pinpointing improvement areas, and proactively coaching team.• Developed top sales team via optimal selection, training, appraisal, and motivation strategies.• Coached staff to forge long-term customer relations and consistently achieve sales goals.• Significantly reduced client escalations by leveraging various internal resources to implement pre- and post-sales and service activities.

Greater Atlanta Area

Developed startup sales force and set strategic business plan for B2B midmarket accounts. • Improved business results by designing and implementing process improvements. • Expanded revenue by fostering lucrative customer relations and intuitively discerning client needs. • Enhanced service by developing processes to coordinate cross-functional efforts.

Greater Atlanta Area

Led and developed a team of ~12 sales associates. • Reduced sales ramp time by pinpointing training gap and launching strategies to increase knowledge of tools, systems, products and promotional offerings. • Provided critical support and guidance to new hires in period immediately following 6-week formal training period. • Led team to achieve 178% of sales order goal and 136% of unit product goal. • Received 3 sales coaching, team-building, and training awards.

Greater Atlanta Area

Generated sales for 200+ large business accounts. • Won “Pinnacle Award,” BellSouth’s most prestigious sales honor. • Ranked #1 for account retention. • Placed Top 10% in overall Midmarket Outbound Sales Organization.

Greater Atlanta Area

Managed the development and implementation of employee performance and appraisal processes/programs, the mechanization of management forms, staffing initiatives and sales systems and product training programs

Greater Atlanta Area

Managed $5 million training budget and $3 million Customer Service Associate Professional Development Program budget that focused on skill development initiatives for the sales, marketing and customer service departments. Chosen to serve on internal consulting project

Greater Atlanta Area

Planned, developed, and implemented employee skills development program based on gap analysis in the behavior skills and job technical knowledge areas. Negotiated with CWA during development and implementation of program.

Greater Atlanta Area

Nominated to serve on Customer Value Project, which focused on improving customer satisfaction and building customer loyalty by developing quality, customer-orientated business processes, organizational structures and measureable employee performance objectives. Culminating in development of professional certification tied to knowledge based skill objectives.

Evaluated candidates for through role play scenarios, providing developmental plans for improved sale performance.

Greater Atlanta Area

Staff Manager Developed strategic, operational and departmental plans which encompassed the operational, organizational, technical, competitive and regulatory aspects for the ten regulated sales channels. Account Executive II, Industry ConsultantProtected and grew $12 million base 10% annually. Initiated the first statewide account executive conference. Account ExecutiveProtected $5 million base, achieving a 150% average objective attainment

Intermediate Networking Certificate Program

Networking Introduction Certificate Program

Bachelor, Business

Activities and Societies: Zeta Tau Alpha