Inform customers of companion part requirements and specials, ensuring the customer is exposed to the full product line Notify Parts Manager of out-of-stock parts or shop materials that need immediate attention Locate out-of-stock parts from outside sources and submit emergency order if necessary Notify Service Advisor when special order parts are received Follow-up on back-ordered parts On a weekly basis, verify will-call and back-order files as well as vendor returns, and stock items not picked up Assist outside sales representatives with their orders Ensure all internal requests for parts are billed on service repair order Maintain organized records of repair orders, invoices, insurance estimates and special order parts Assist Parts Manager in maintaining a lost sales tracking program.

Greeted guests as they arrive on the Service drive.Communicated empathetically with guests about their vehicle.Offered service solutions and added services to guests.Prepared detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest.Provided timely follow-up progress of each repair order and contact guests with repair changes.Analyzed quality control reports and maintain a high Customer Service Index Score.Processed monetary transactions.

Prioritized and controlled all comebacks to ensure proper and prompt attention and ensures the necessary employees are informedReviewed repair orders turned in by technicians to ensure assigned work has been performed and the repair order has been completed properlyConducted periodic checks of the service shop of work in progress for status updatesMaintained constant communication with the ASM’s on shop workload, availability and vehicle statusProvided accurate estimates of time of completion for repair orders writtenMaintained an organized and up-to-date repair logPerformed other administrative duties, as neededAssisted in all other areas of the Service DepartmentAchieved the production objectives set by managementRead and interpreted documents such as safety rules, operating and maintenance instructions, and procedure manuals

I trained incoming associates and cross trained current associates on various paths in an Amazon Make-on-Demand book facility. We printed, cut, cover sorted, bound, trimmed and final inspected then ship out ~50k books a week.When I was not training associates, I ran one of our two printing departments and assisted when needed on our inbound/outbound shipping dock.

Oversaw department operations, personnel, marketing, and profitability.Trained and managed parts sales professionals on dealership procedures and productivity.Ensured profitable returns on parts inventory through effective purchasing, inventory control, staff utilization, and marketing strategies.Forecast sales, gross profits, and expenses.Maintained a balanced inventory for the service department, body shop, wholesale accounts, and retail customers.Set pricing parameters to generate profit while maintaining customer loyalty.Monitored and adjusted inventory to minimize obsolescence.Conducted weekly departmental meetings and set sales and parts goals.Interacted with outside vendors and collaborate with dealership management.

Provided customer service by responding to customer inquiries and complaints.Assisted the Parts Director in supervising employees engaged in sales, inventory taking, or in performing services for customers.Assisted the Parts Director in hiring, firing, advancement, performance reviews, and disciplinary procedures of the parts personnel.Enforced safety, health, and security rules.Assisted parts front and back counter persons with customers and mechanics.Kept informed of new products.Completed training requirements for the parts department.Attended scheduled parts meetings.Reviewed stock aging report for returns of obsolete parts.Submitted parts orders for emergency and special orders.Posted parts received into inventory.Prepared claims for damaged parts and shortage of parts.Performed on-site and remote end user IT support including PC imaging - configuration and deployment. Cable routing and management in MDF, IDF and open warehouses spaces.

Set up order requests from technician work orders.Kept orderly records of all repair orders, invoices, insurance estimates, and special order parts.Ensured all parts requested are billed on service repair order.Issued credit for parts returned, ensuring that the original invoice, or its number, is available so that the inventory system can be updated and parts restocked.Participated in all training programs that are made available.Kept current on new products and product updates.Participated in maintaining a lost sales tracking program.

Performed preventative maintenance and trim work.

Performed Parts Department Inventories for dealerships across the DFW Metroplex.

As the primary contact for professional customers, I displayed proficiency in parts lookup, invoicing, inventory and delivery management by routing and dispatching delivery drivers in a timely manner. I strived to go above and beyond as I used my experience to find the right part required to fulfill the need of our professional customers.

I delivered parts that were ordered from our distribution center, from our central hub out to local stores.Participated in daily vehicle inspection and ride alongs to train new drivers.

I assisted the Parts Manager in the daily operations of the Parts Department including working with outside vendors to obtain optimal pricing for our inventory, training new associates, processing warranty/damaged product claims, monthly cycle counts/yearly inventory, receiving and stocking daily stock order, servicing all installer/commercial accounts, routing and dispatching delivery drivers and co-coordinated a GM SFE Team.

Performed under vehicle preventative maintenance.