Initially acquiring talent for Renuity affiliates and then was hired to work remotely for MaxHome account.>Sourcing talent for various roles >Help candidates to navigate interviews and processes pre and post hire>Allocate time for coordination of different accounts and administrative tasks >Pivot activities according to urgency or need and requests>Work with over 10 hiring managers to schedule candidate interviews and trainings >Hire and average of 20 candidates/month for various positions

Initially hired to work in a retail location serving as a front-line brand ambassador supporting sales, educating clients on Tesla products, coordinating the delivery of customer vehicles, conducting initial car orientations, and ensuring an exceptional customer experience. Selected to transition to and lead the virtual pilot taking inbound calls addressing client concerns regarding new and existing orders while developing processes and integrations. ✔Educate new and potential owners through vehicle orientation and consultation by sharing tools to empower clients tailored to the individual customer's needs and comfort level.✔Serve as the primary contact point for all customer interactions throughout their purchase experience.✔Ensure customers understand all details of the purchase and delivery journey from initial contact through to delivery day.✔Utilize network to resolve inquiries and escalations by associating the appropriate teams and advisors.✔Generate and support sales from in-store and inbound inquiries from company website and inbound calls.✔Complete client profiles (financing, registration, trade validation) to prepare for delivery appointments.✔Recipient of 6 SPARC recognition awards.✔Continuously attain 100%-250% to goal for team KPIs

Worked as a selling manager at this high-volume luxury brand store generating annual revenues in excess of $10MM. Supervised a sales staff of 20 and assisted in managing customer service, inventory, visual merchandising, and staff training. Opened and closed the store. ✔Coached associates on selling techniques, KPIs and brand compliance/goals to positively impact average dollar sale and conversation rate.✔Motivated and inspired team to high performance and ensured the delivery of exceptional customer service.✔Responsible for client outreach/engagement and brand relationship integrity. ✔Executed new store window displays monthly and assisted in store set displays according to brand standards.

Initially hired as a Visual Associate and quickly promoted to Sales Lead and again to a corporate role accountable for handing customer service escalated calls.✔Facilitated resolutions for escalated clients regarding in store and web experiences.✔Onboarded new employees both in store and at the corporate level.✔Trained new employees on policies and procedures that supported brand integrity and the delivery of exceptional client service.✔Efficiently acted as a liaison between corporate, distribution, e-commerce, and retail facets of the business.✔Achieved annual sales goal of $1MM in only 7 months.✔Consistently surpassed all KPIs and net sales goals on a monthly and quarterly basis by 20-40%. ✔Top Sales Associate, 10/2018, 11/2018, 12/2018 and 01/2019. ✔Employee of the Month, 06/2018.

Marketed optical products/services with direct accountability for advancing business development initiatives for a reputable high volume location. Advised clients on lens types and options, assisted with fittings, and made selection recommendations. ✔Educated clients on various lenses and frame technology for maximum performance and brand profit.✔Consulted with customers to facilitate and generate sales. Provided education on various lens types/options and aftercare. ✔Developed solid rapport and working relationships with clients to consistently maintain a high level of service. ✔Maintained client profiles ensuring adherence to HIPAA standards.✔Consistently a top performer, exceeding quarterly revenue forecasts and objectives.