Customer-Centric Professional | System Onboarding | Communication Automation | Microsoft Office 365 ExpertI am a customer-centric professional with a strong background in system onboarding and customer service within GDPR-compliance applications. At Wired Relations, I played a vital role in assisting both new and existing customers, ensuring their seamless integration into our platform. Additionally, I handled internal and external communications, implementing automation strategies for mailflows and announcements.In addition to my role at Wired Relations, I have also contributed to the success of KMD Group IT by driving user adoption of new technologies. I collaborated with Proactive (Now Fellowmind) to establish an internal course program for Office 365 applications and created engaging guides and weekly tips & tricks for our internal Yammer environment. Moreover, I leveraged my expertise in SharePoint migration and optimization to enhance user engagement on Teams, Yammer, and SharePoint across the organization.I hold a Master's degree focused on the intersection of business and IT within organizations. My coursework encompassed various topics such as benefits realization, business cases, governance, change management, and data-driven decision making. I also explored the practical applications of emerging technologies like AI, ML, and RPA to drive business value.During my studies, I collaborated with prominent organizations like COWI and Agri Nord, contributing to their digitalization journeys and assisting in HR process improvements. My research and thesis focused on interpersonal connectivity, remote team leadership, and the challenges of "relationswork" in a digitally connected world.Let's connect and explore how my expertise can add value to your organization's digital transformation initiatives.