Director Care Center Operations
Aug 2018 - Sep 2019
AeroLeads people directory · profile
Lamar Faulkner, Mba, Mdiv Email & Phone Number
1 work email found
@icann.org
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 71%
Location
Orange County, California, United States
Who is Lamar Faulkner, Mba, Mdiv? Overview
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Quick answer
AeroLeads shows a work email signal at icann.org and a matched LinkedIn profile for Lamar Faulkner, Mba, Mdiv.
Lamar Faulkner, Mba, Mdiv previously worked as Director Care Center Operations at Nvision Eye Centers and Sr. Manager Customer Resource Center at Irvine Company. Lamar Faulkner, Mba, Mdiv holds Master Of Divinity - Mdiv from Liberty University.
Company email context
Email format at icann.org
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*@icann.org
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Profile bio
About Lamar Faulkner, Mba, Mdiv
As a Founding Partner and Corporate Trainer, I leverage my 25+ years of experience in customer support, business process outsourcing, and account management to provide mentorship, coaching, and training services to individuals and organizations. I have a Masters of Divinity and a Masters of Business Administration with a Finance Emphasis, as well as certifications in Purchasing, Logistics & Supply Chain and Green Belt, Six Sigma.I am passionate about helping, mentoring, and coaching others to bring out their best in all areas of their life, whether personal, professional, or spiritual. I have extensive experience working with diverse populations and delivering engaging and impactful presentations and workshops. I am an outstanding relationship builder across all levels of the organization, from front-line to the C-suite. I excel at developing high value strategic relationships within companies ranging from small start-ups to multi-million-dollar organizations.
Listed skills include Outsourcing, Management, Strategy, Process Improvement, and 28 others.
5 roles
Lamar Faulkner, Mba, Mdiv work experience
A career timeline built from the work history available for this profile.
Sr. Manager Customer Resource Center
- Supported a team of Managers and Business Analysts responsible for 100 - 125 FTEs
- Designed and implemented KPI reporting and managed analytic initiatives that targeted areas of improvement that resulted in overall efficiency gains.
- Coordinated and developed a quality assurance program to monitor, measure, and improve the customer experience
Mar 2016 - Jul 2018
Client Services Director
- Responsible for a small team of Client Service Managers
- Provide coaching, mentoring, and development to both Client Service Managers and Operations Managers Internationally
- P&L responsibility for a portfolio of clients
- Accountable for incremental growth of existing accounts, launching new lines of business, and addressing all escalated concerns or challenges
- Drives client satisfaction through relationship building, SLA performance, and process improvements
- Facilitates QBRs
Sep 2014 - Mar 2016
Sr. Manager Global Shared Services
- Responsible for account management which includes farming for new opportunities within existing relationships, contract management, first point of escalation, and business reviews
- Assist with new contract negotiations, RFPs/RFIs, and SLA management of new and existing contracts
- Manage the North America Business Process Outsourcing and Call Center Services program consisting of multiple clients contributing over $30M in annual revenue
- Managed a matrix of cross-functional project teams including operations, sales, technical staff, and legal to ensure companywide engagement of teams offshore.
- Provided multi-geographical and multi-lingual design solution support for business development opportunities.
- Identified risks and developed risk mitigation strategies
Feb 2007 - Sep 2014
Strategic Business Unit Manager, Outsourcing
Acs
- Promoted to manage operations for complex service area with $130MM annual revenue and domestic/off-shore responsibility.
- Direct P&L, resource allocation, problem resolution and budgetary development/execution.
- Track costs, monitor performance, develop special analysis/reports and serve as principal client contact.
- Spearhead daily operations of administrative/management or technical staff for specialized functional areas.
- Consistently ensure performance standards are met and client and project commitments adhered to.
- Administer assigned clients/projects, develop budgets/cost estimates and manage project/contract demands in line with budget projections.
Sep 1993 - Feb 2007
3 education records
Lamar Faulkner, Mba, Mdiv education
Master Of Divinity - Mdiv
Master Of Business Administration (Mba), Finance Emphasis
Bs, Business Management
FAQ
Frequently asked questions about Lamar Faulkner, Mba, Mdiv
Quick answers generated from the profile data available on this page.
What is Lamar Faulkner, Mba, Mdiv's email address?
AeroLeads has found 1 work email signal at @icann.org for Lamar Faulkner, Mba, Mdiv.
Where is Lamar Faulkner, Mba, Mdiv based?
Lamar Faulkner, Mba, Mdiv is based in Orange County, California, United States.
What companies has Lamar Faulkner, Mba, Mdiv worked for?
Lamar Faulkner, Mba, Mdiv has worked for Nvision Eye Centers, Irvine Company, Taskus, Ingram Micro, and Acs.
How can I contact Lamar Faulkner, Mba, Mdiv?
You can use AeroLeads to view verified contact signals for Lamar Faulkner, Mba, Mdiv, including work email, phone, and LinkedIn data when available.
What schools did Lamar Faulkner, Mba, Mdiv attend?
Lamar Faulkner, Mba, Mdiv holds Master Of Divinity - Mdiv from Liberty University.
What skills is Lamar Faulkner, Mba, Mdiv known for?
Lamar Faulkner, Mba, Mdiv is listed with skills including Outsourcing, Management, Strategy, Process Improvement, Leadership, Bpo, Business Strategy, and Business Process Improvement.
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