Louis J. I. Email & Phone Number

New Jersey

Enjoying a wide range of responsibilities supporting Network Function Virtualization (NFV) and Cloud Native programs in a leading edge R&D environment.• Support and manage NFV partner ecosystem with monthly webinars, industry event support, training guidance, NFV certification support.• Lead geographically diverse teams of architects and engineers building leading-edge, one of a kind, proof-of-concept NFV solutions.• Lead global teams in creating documentation, collateral, market material on NFV proof of concept solutions for sales and marketing teams.• Lead and manage monthly, partner (external facing) webinars on a wide range of NFV topics.• Leading an offshore development team coding and supporting Open Source MANO (OSM) releases.• Leading an offshore development team developing industry leading tools for on-boarding Virtual Network Functions (VNFs).

Project team leader responsible for the implementation of NICE Workforce Management, Quality Management, and Compliance software solutions for Fortune 50/100/500 companies. This role requires a client-centric, proactive approach to insure on-time, on-budget, and high quality delivery while interacting fluently at the VP and senior management level.• Cross-matrix project team management of NICE Systems Clients, Client Business Managers, Regional Client Managers, Sales Executives and Management, Sales Engineers, Architects, Implementation Engineers, Trainers, Business and Application Consultants.• Project delivery of; Enterprise Software, Data Center/Big Data, Servers, Security, Voice, Data Network, Distributed Technologies.• Revenue responsibility, budget management, cost benefit analysis. Averaging $1.75M quarterly, product and services revenue recognition.• Process champion and mentor for NICE Systems PMO and Services Delivery as part of an internal acquisition integration project.• Manage multiple, parallel projects using PMI methodology including project planning, execution, Risk & Change Management, and Budget management.• Clear understanding and ability to execute on SOWs, design requirements, and project plans to insure client satisfaction and revenue recognition.• Achieved revenue recognition in the Software as a Service (SaaS) hosted call center recording space.• Primary customer contact and customer interface. Responsible for managing customer requirements, expectations, and overall satisfaction. Responsible for CSAT results and follow up related to client engagements.

Senior project leader responsible for IT infrastructure transformation and refresh for 100+ enterprise sites across North America for Siemens Corporate, Energy, Finance, and Cross-Industry sectors. Scope includes applying PMP and ITIL methodologies from initiation up to and including customer acceptance for implementation of core switches and routers, unified communications, VoIP, WLAN, 802.1X.• Managing a cross-matrix team of solution architects, network engineers, field technicians, and project managers.• Lead project teams to manage IT infrastructure transformation and upgrades including network assessment, CMO analysis, FMO redesign, hardware and platform refresh, soft cut, hard cut.• Primary customer contact and customer interface. Responsible for managing customer requirements, expectations, and overall satisfaction.

Global responsibility for Avaya Services organization readiness to support new call center, unified communications solutions, and client applications. Covered all aspects of Services Product Management including release management, implementation, maintenance, managed services, professional services, and 3rd party supplier (vendor) management following Agile SDLC methodology. Respond to RFQs and RFPs and develop custom services offerings.

Responsible for global R&D level support engineering for Avaya’s Wireless & Mobility portfolio. Managed customer relationships and voice of the customer. Provided pre and post sales consultation and training to Avaya sales teams and customers.

Lead technologist responsible for the development and implementation of a wireless portfolio strategy including evaluation of OEM vendors.