•• Global Program Manager - PMP ••Extensive experience and broad core competencies in the successful planning, execution, monitoring and delivery of project objectives. Excellent business acumen with a proven record of success in leading globally diverse teams to increase operational efficiency and identify/seize profitable market opportunities. Consistently recognized for bringing creativity, innovation, and profitable approaches to partner management, supplier negotiations, client relationships, problem solving, and team management. Additional experience as Technology Planning and Systems Development/Support Engineer. Strong public speaking and facilitation skills. Multiple patent submissions.Manages programs across matrix organizations, focused platform teams, and geographically separated groups, both domestically and internationally.Specialties: Process definition, design, implementation, and management.• Network Function Virtualization (NFV), Virtual Network Function (VNF), Orchestration (MANO), Containers• Global Program Management of NFV Ecosystem Partners• PMI Methodology• IT, Telephony, VoIP, WAN, LAN, WLAN Project Management• Enterprise Software Delivery• Voice/Data Network Deployment• Contact Center/Call Center Quality Management and Compliance Solutions• Data Center/Contact Center/Call Center Server implementation in Fortune 100/500 environments• Acquisition Integration• ITIL• SDLC• Service Support Model Development• Product Management• E911• Vendor/OEM Management• Reseller and Support Contracts• 3rd Party Services• Client Management• Voice of the Customer• Solution Delivery Processes• Professional Services• Managed Services• AVAYA Solution Implementation• Wireless & Mobility
Consultant
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Global Program ManagerConsultant Feb 2017 - PresentNew JerseyEnjoying a wide range of responsibilities supporting Network Function Virtualization (NFV) and Cloud Native programs in a leading edge R&D environment.• Support and manage NFV partner ecosystem with monthly webinars, industry event support, training guidance, NFV certification support.• Lead geographically diverse teams of architects and engineers building leading-edge, one of a kind, proof-of-concept NFV solutions.• Lead global teams in creating documentation, collateral, market material on NFV proof of concept solutions for sales and marketing teams.• Lead and manage monthly, partner (external facing) webinars on a wide range of NFV topics.• Leading an offshore development team coding and supporting Open Source MANO (OSM) releases.• Leading an offshore development team developing industry leading tools for on-boarding Virtual Network Functions (VNFs).
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Senior Project ManagerNice Jun 2012 - Jan 2017Project team leader responsible for the implementation of NICE Workforce Management, Quality Management, and Compliance software solutions for Fortune 50/100/500 companies. This role requires a client-centric, proactive approach to insure on-time, on-budget, and high quality delivery while interacting fluently at the VP and senior management level.• Cross-matrix project team management of NICE Systems Clients, Client Business Managers, Regional Client Managers, Sales Executives and Management, Sales Engineers, Architects, Implementation Engineers, Trainers, Business and Application Consultants.• Project delivery of; Enterprise Software, Data Center/Big Data, Servers, Security, Voice, Data Network, Distributed Technologies.• Revenue responsibility, budget management, cost benefit analysis. Averaging $1.75M quarterly, product and services revenue recognition.• Process champion and mentor for NICE Systems PMO and Services Delivery as part of an internal acquisition integration project.• Manage multiple, parallel projects using PMI methodology including project planning, execution, Risk & Change Management, and Budget management.• Clear understanding and ability to execute on SOWs, design requirements, and project plans to insure client satisfaction and revenue recognition.• Achieved revenue recognition in the Software as a Service (SaaS) hosted call center recording space.• Primary customer contact and customer interface. Responsible for managing customer requirements, expectations, and overall satisfaction. Responsible for CSAT results and follow up related to client engagements. -
Senior Project Manager, Pmp Certified, Six Sigma TrainedConsultant Sep 2011 - Jun 2012Senior project leader responsible for IT infrastructure transformation and refresh for 100+ enterprise sites across North America for Siemens Corporate, Energy, Finance, and Cross-Industry sectors. Scope includes applying PMP and ITIL methodologies from initiation up to and including customer acceptance for implementation of core switches and routers, unified communications, VoIP, WLAN, 802.1X.• Managing a cross-matrix team of solution architects, network engineers, field technicians, and project managers.• Lead project teams to manage IT infrastructure transformation and upgrades including network assessment, CMO analysis, FMO redesign, hardware and platform refresh, soft cut, hard cut.• Primary customer contact and customer interface. Responsible for managing customer requirements, expectations, and overall satisfaction.
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Senior Product/Program Manager, PmpAvaya Apr 2006 - Sep 2011Global responsibility for Avaya Services organization readiness to support new call center, unified communications solutions, and client applications. Covered all aspects of Services Product Management including release management, implementation, maintenance, managed services, professional services, and 3rd party supplier (vendor) management following Agile SDLC methodology. Respond to RFQs and RFPs and develop custom services offerings. -
Senior Support EngineerAvaya 2000 - 2006Responsible for global R&D level support engineering for Avaya’s Wireless & Mobility portfolio. Managed customer relationships and voice of the customer. Provided pre and post sales consultation and training to Avaya sales teams and customers.
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Systems EngineerAvaya-Lucent 1997 - 2000Lead technologist responsible for the development and implementation of a wireless portfolio strategy including evaluation of OEM vendors.
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Development EngineerAt&T 1984 - 1997
Frequently Asked Questions about Louis J. I.
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Louis J. I.'s current role is Program Manager.
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