I’m a results-driven leader with 10+ years of experience in operations management, building strong client relations and optimizing processes and workflows. My aptitude in training and leading teams, as well as my ability to simplify complex problems, enables me to drive business initiatives and create tangible results. Professionally, I specialize in:Relationship Building: At Accenture, I worked on two premium clients, Meta and Google, and I understand the importance of clear communication, transparency, and collaboration. I have not only fostered strong relations but have also repaired damaged relations through my attention to detail and understanding of client needs. This was particularly demonstrated when I took over a struggling team and increased work output by 25% and overall client satisfaction to 92% within eight weeks.Business Process Improvements: I implement Six Sigma methodology daily and emphasize a culture of continuous improvement. I oversee business operations and implemented holistic training plans to ensure smooth transitions for new policies, tooling rollouts, and workflows. As a scrum lead, I define key performance indicators (KPIs) aligned with client objectives and consistently meet quality, production, and shrinkage targets. This commitment to success was reflected by a 30% CCI margin throughout a two-year project lifecycle in one of my engagements.I’m always searching for ways to improve my leadership/mentorship skillset alongside my long-term vision, holistic perspective, and strong client communications. As I’ve progressed in my career, I have prioritized being be a collaborative leader for my teammates and will bring this to any company I join. If you would like to connect or know more about my story, please don’t hesitate to send me an InMail message or email me at ljinvestaustin@gmail.com.Areas of Expertise/Key Skills: Industry & Technical: Microsoft Suite | Power BI | Tableau | DevOps | Digital Marketing | Six Sigma MethodologyLeadership: Business Communication | Partnership Management |KPI Development | Relationship Building & Networking | Team Mentorship & Training | Operational Excellence | Enterprise Strategy | Process Optimization