Responsibilities:• Assist with day-to-day operations of a 12k plus resident community including oversight of preparation of all budgets relating to District projects and operations and ensure all statutory deadlines are met.• Continually analyze, develop and monitor internal control systems designed to preserve District assets.• Plan, direct and coordinate the timely, efficient and cost-effective implementation, maintenance and completion of district projects. • Assist in planning and directing emergency preparedness and response teams.• Ensure compliance with Florida Statutes and coordinate with legal counsel as needed.Accomplishments:• Oversaw successful implementation of Microsoft Business Central bringing accounting services previously outsourced back in house as well as full access to all financial data. • Analyzed and improved the District’s website, social media, and public communication, improving interactions with residents and virtually eliminating the risk of compliance violations.• Successfully completed budget preparation, approval, public hearing and adoption ahead of schedule and statutory deadlines every year.

• Overall day-to-day operational responsibility for the provision by the District of its community development services and operation and maintenance of the District’s facilities, • Coordinate operations and maintenance activities and assist in budget preparation, adoption, and implementation.• Responsible for the area of public education activities relating to District projects, services, and activities; including neighborhood programs involving participation of residents; speaks to property owners and community organizations and provides information regarding projects and activities and public information materials for distribution. • Participates in legal activities relating to projects; attends hearings during court proceedings and provides depositions; meets with District attorneys to discuss cases.• Prepares or completes various forms, reports, correspondence, executive summaries, requests for proposals, requests for qualifications, schedules, flow charts, progress/status reports, budget documents, cost estimates, purchase order requisitions, notices to proceed, work orders, change orders, punch lists, action plans or other documents. • Coordinate the preparation and implementation of operating schedules• Coordinate an annual preparation and updating of operating policies, submit to the Board for review and approval and thereafter implement adopted policies.• Implement and monitor action plans, and provide written status reports to the Board• Periodic identification of significant policies, issues and District needs, including analysis of policy implementation, with administrative and financial impact statement and effect on the District.• Coordinate with residents and property owners to ensure required levels of service are being met as part of the District’s budget preparation• Identify new services and the need to expand existing services• Define cost of service and revenue source

● Evaluate all aspects of the District to promote a smoothly functioning, cost-effective and efficient operation and manage day-to-day activities to ensure that the District remains in full compliance with all applicable Federal, State and local governmental regulations. ● Coordinate and manage vendor relationships and contracts for services provided by outside vendors to ensure that contract specifications service levels meet expectations including contract administration and billing.● Develop and monitor internal control systems designed to preserve District assets.● Coordinate with all departments to develop a five-year capital plan for the District, prepare and present plan to the Board.● Assist with the management of District financial matters and monitor expenses and help to oversee the District’s budget.● Work with District Manager to communicate with residents to solicit feedback and ideas for continuous improvement. ● Approve invoices and other expenditures not requiring Board authorization.● Evaluate guidelines for development of professional and technical training programs for all personnel to assure effective program implementation and administration.● Maintain and develop District policies and manuals including the employee handbook.● Review and oversee employee benefits.● Coordinate with legal counsel and Board of Supervisors as needed.● Maintain District records in accordance with Florida state laws. ● Respond to public records requests if not able to be handled by administrative staff.● Represent the District as a member of various professional organizations.● Act as Public Relations on social media and maintain a functional, compliant website.● Attend all Board meetings and other meetings as requested. ● Prepare reports, presentations, and technical set-ups for meetings on and off site.

• Manage and direct a Contact Center team of 150+ employees to obtain optimum results, ensure efficiency and economy of operations, and maximize established program objectives of the organization and our client.• Manage financials to include, but not limited to, P & L, budget, and expense reduction. • Create an environment that promotes employee growth and retention. • Manage and oversee all aspects of the client's customer service policies, objectives, and initiatives while striving to meet and exceed Alta and client metrics. • Develops and establish procedures and policies governing customer correspondence and the handling of customer complaints. • Create and maintain a strong partnership with the client• Consult with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required• Manage financials to include, but are not limited to P & L, budget, and expense reduction• Instill a strong sense of customer focus, professionalism and client branding throughout the team• Prepare monthly reports to show how Client and company goals and metrics are being met and exceeded and to identify issues that need to be resolved in meeting program objectives• Manage research activities concerned with gathering information or with compilation of statistics pertinent to planning and execution of Client objectives• Maintain a high level of team morale and motivation to create an environment that promotes employee growth and retention• Develop and manages a high performing team to cultivate learning, sharing, communication and shaping team dynamics• Supervise and carry out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, retaining, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing and resolving issues.

Analyzed client processes for money saving opportunities resulting in over $240k in annual client expense reduction without losing any revenue for AltaAccountable for management of the overall Entertainment Finance and Accounting departmentDetermine financial positions and reporting in areas of income, expenses, and earnings based on past, present, and expected operationsDirect preparation of budgets and forecasts for both Client and Alta and variance analysis of budget/forecast to actual.Coordination of month-end and year-end closing processesManagement of cash accounts, AR, and fraud analysis within the department including bank reconciliations, credit and collections, credit cards, and invoicingManagement of multiple companies for Client and manage inventory reconciliations and tracking across these companiesCoordination of financial data with multiple stakeholdersEstablish and maintain systems and controls which verify the integrity of all systems, processes, and data and enhance Alta’s and Client’s valueDevelop pricing models for businesses and ensure that operations are appropriately pricedManagement of all credit card processing operations in the Assist environmentDelivery of a wide variety of special projects and associated reportsGovernment and other regulatory compliance, reporting and audits including sales & use tax and escheatment

- Assist in maintaining accurate accounting records and preparation of financial statements- Responsible for efficient data processing operations and ensuring that current data processing standards and schedules are maintained- Post detailed entries to operating records and handle routine transactions such as disbursements, payroll operations, accounts payable operations, voucher preparation and remittance and prepare accounting entries- Prepare and verify various standard accounting entries for financial data processing system, reconcile report discrepancies and problems- Balance all corporate cash, asset, investment and other general ledger accounts- Prepare all fiscal reporting including cost accounting, regulatory agency and government reports plus reports to management and directors- Member of ALCO (Asset Liability Committee) which meets quarterly to review ALM- Conduct internal cash audits and furnish audit reports to managers- Analyze customer traffic flow and prepare work schedules for non-management employees accordingly- Maintain automated accounting system and use computer resources to ensure prompt and accurate data processing- Ensure that sufficient quantities of cash and supplies are available and order as needed- Maintain computers and network - Assist tellers and other staff as needed- Work with members in person,on the phone and by e-mail to resolve account and online issues- Perform all duties as Treasurer for the condo association, including budgeting, scheduling maintenance and tax preparation

Office Manager (2001 – 2005)- Maintenance and upkeep of network computer system including peripherals, clients and server, setting up computer software, one-on-one and classroom training on computer software- Maintenance of web page- Manage cash flow, analyze job profitability- Accounts payable, accounts receivable, payroll, payroll taxes, 401(k) payment processing, sales tax payments in addition to all previous responsibilities.Sales Assistant (2000 – 2001) - Maintenance of customer database - Development of a system to allow work orders to be processed more efficiently and accurately- Work in Word, Excel and Access to develop forms, letters, proposals and databases- Designed a new company brochure, developed ads for various publications, handled advertising decisions- Customer service, prepare weekly management reports

- Maintenance of customer database - Development of a system to allow work orders to be processed more efficiently and accurately- Work in Word, Excel and Access to develop forms, letters, proposals and databases -Designed a new company brochure, developed ads for various publications, handled advertising decisions- Customer service, prepare weekly management reports

- Assist in implementation of, and full responsibility for the administration of, a unique pricing structure for $200 billion national company, being the sole contact for any pricing or credit related issues for that customer, and working one on one with the corporate office for that customer in order to maintain good customer relations. - Analyze, approve and enter prices to be charged to customers for direct purchase, contract purchase and special prints, maintaining a database of denied pricing, maintaining a database of market pricing, coding of deductions from customers related to pricing, processing monthly reports and other requested reports as needed for the sales force and team leaders - Work with sales reps through direct phone contact, e-mail and voice mail, and working with internal customers in different departments

- Process invoices for payment from multiple locations - Process accounts payable checks for mailing- Track clothing inventory, monthly accruals- Assist with expense reports when needed, assist in tracking Repair Work Orders, assist with monthly system generated accruals- Communicate with vendors and supervisors.