Management, coordination, reporting, and strategic oversight of large business and financial accounts and/or their related projects. Formulate all project aspects and details, including contract creation, budget planning and financial / resource forecasting. Determine, implement, coordinate, and manage the complete personnel, vendor relations, logistics, warehousing, and IT services necessary to achieve the desired goals. Write technical documentation applicable to project scope and develop training for resources on content. Track and report against budget for vendor payment, customer billing, Profit and Loss statements.

Management, coordination, reporting, and strategic oversight of large business and financial accounts and/or their related projects. Formulate all project aspects and details, including budget planning and financial / resource forecasting. Determine, implement, coordinate, and manage the complete personnel, vendor relations, logistics, warehousing, and IT services necessary to achieve the desired goals.

Lead Technician and Remote Support Specialist for large business and financial accounts, primarily dedicated to coordinating and insuring fulfillment of contract for all aspects of Citizens Bank account. Duties included: remote tech support and coordination of remote workforce over several states; complete oversight of warehousing, logistics, and order fulfillment and fulfillment systems; reporting on service calls and inventory levels; implementing procedures and best practices. Notation - Citizens Bank IT Management successfully requested that I continue to retain these responsibilities after promotion from this position into another opportunity within Benchmark Technology Group (as it was determined by the customer that they would require no fewer than twelve employees to handle internally).

Complete on-site and remote troubleshooting/support of all electronic and mechanical systems, including all computer and networking equipment, software, cabling, configuration, and peripherals; telecom equipment (physical, logical, and configuration); internal and remote ATMs (NCR, Dieboldt, WinCor); audio/video equipment; security equipment (cameras, analog and digital recorders, cabling); drive-up banking mechanisms and electronics; and locksmithing (all vault and drawer locks, creating/pinning lock cores, creating/duplicating high security keys). Lead or played key roles in several technical projects, including conversion from terminal-controller systems to PC-server based infrastructure and converting acquired financial institutions into the infrastructure footprint. Composed advanced technical documentation that remains the standard for each intended purpose enterprise-wide. Retired from this position for similar role at Benchmark Technology Group, a vendor providing similar services to the bank.

Responsible for all business activities and requirements (administrative, legal, accounting, marketing, IT, strategy, et al) of this proud member of the Better Business Bureau and the Greater Pittston Chamber of Commerce. Coordination and execution of field work, including: IT Consulting, not limited to specific specialty; sales, service, and support of IT-related equipment and software; as well as programming, security, and networking services.

Answered requests for Level 2 technical support from peers, internal / external employees, and the entire customer base, measured at over 50,000 in number. Supported any platform, operating system, software, hardware, or device in use throughout this company, including proprietary online ordering system (interfaced directly with programming teams); LAN and WAN connectivity, including networked systems at remote locations; building, configuring, and/or testing / troubleshooting laptop and desktop equipment and software (as per policies) to be placed in use throughout the organization; and created technical documentation. In addition to these duties, coordinated a successful launch of a customer Wireless Networking Project, on which, performed all customer site hardware / software integration and was later appointed Project Manager. Submitted many ideas that were ultimately implemented for improvement in several areas of the organization.

Responsible for planning, creating, and executing class curriculum, projects, assignments, and tests regarding MicroComputer Technology for this state accredited trade school. Students, at various computer skill level and experience, learned PC history, hardware architecture, software hierarchy, configuration, troubleshooting, and repair skills and were then granted hands-on internship positions with established local technology companies at the conclusion of the course. Retired from this position to focus more attention on the needs of my business, Aniello Enterprises.