Tech enthusiast creating tailored solutions for enterprise customers to conquer storage challenges in the cloud. Designing, analyzing, and monitoring tech blueprints to pave the way for seamless storage solutions. Help achieve sales goals for the Solution Architect. #SalesEngineer #CloudExpert #StorageSolutions #Pre-sales Support

Experienced Network Operations Engineer, Tech Support Leader & Customer Service | Specialized in direct Customer Support | Skilled in Troubleshooting complex issues will Dell Client Products | Worked on Laptops, Desktops, All-in-One, Dell Peripherals, 3rd Party Hardware and Software support| Skilled in Team Training & Problem Resolution | With over two year of experience as a Senior Technical Support Executive, I've honed my skills in resolving intricate issues for IT professionals and customers alike. My expertise spans troubleshooting and dispatch services for a wide array dumb devices such as laptops, desktops, and workstations. As a dedicated mentor and SME, I lead my team to excellence, ensuring high-quality support and technical guidance daily. Through my role, I've mastered pulling and analyzing reports, providing actionable feedback, and driving case resolutions efficiently. I've thrived in providing crucial end-of-day reports, managing aged cases, and mentoring new talents on our floor, leading them to achieve remarkable performance metrics. My ongoing quest for knowledge saw me getting trained in Precision Model Workstations, enhancing my technical prowess further. I am passionate about delivering exceptional support and continue to seek opportunities where my skills can contribute to business growth and customer satisfaction.

Experienced Network Operations Engineer & Tech Support Leader | Expert in Network Troubleshooting and Customer Service | Specialized in ISP Front Office Management | Skilled in Team Training & Problem Resolution | Trained New Hires & Improved Service Delivery Processes.I'm a seasoned professional with a background in providing top-notch technical support and customer service in the dynamic world of IT. With experience at Hinduja Global Solutions handling international voice processes for the US market, I've honed my skills as a Front Office Technical Support Executive, where I collaborated closely with field tech engineers to ensure seamless customer experiences.In my role, I've tackled a myriad of challenges - from troubleshooting ISP issues to liaising with customers and creating tickets for swift issue resolution. As a Customer Service Rep, I thrived on the frontline, adeptly assigning tickets to the right teams based on the nature of the query. My tenure as a Network Operation Engineer equipped me with the expertise to resolve single end and multi-end user-related issues efficiently.I pride myself on my ability to navigate complex network operations with finesse. Handling end users' networks on Lv-3, I seamlessly switched customers from one backhaul to another to swiftly restore network connectivity. Assisted Field Engineer in modem/router configuration by helping with configuration scripts and loading it from back door of the device, also assisting Cable engineer to detect and resolve cable related issues by running Tone test using the advanced tone tester tools engineered by MegaPath Solution provider. Collaborating closely with field engineers, I ensured that every challenge was met with strategic solutions and unparalleled dedication.With a passion for problem-solving and a drive for excellence, I bring a unique blend of technical prowess and customer-centric focus to every project/task I undertake.