Lillie Johnson Email & Phone Number

Little Rock, Arkansas, United States

-Liaison between the underwriter and the customer for approvals prior to completing a request-Create system instructions/reference guides for smoother workflow-Perform bill audits to confirm billing accuracy before releasing a customer’s bill-Generate, review, compare and make any updates to the group’s policy and/or certificate if needed after updates in.

Little Rock, Arkansas, United States

-Validated paperwork and coordinated with other departments for accurate paperwork and information-Reviewed conversion/transition requirements and installed groups in the administrative system-Identified and presented process improvement opportunities resulting from quality review process-Assisted team members with difficult group setup and/or policy.

Little Rock, Arkansas, United States

-Reviewed documents and/orinformation submitted by The Blue Cross partner for companies requesting life and/or disability insurance while issuing with accuracy and in a timely matter.-Requested additional information or documentation, as needed, from The Blue Cross partner for complete accuracy before setting the group up in the system-Followed up with the.

Little Rock, Arkansas Area

Supported implementation for projects due to federal healthcare mandates, policy, and program changes with the Arkansas Medicaid Title XIX account -Provided business operations expertise support to technical team, communicated project status, and presented project deliverables. -Other duties included researching claims, analyzing and researching.

Little Rock, Arkansas Area

-Recovered and maintained documentation for the reinstatement of insurance on the loan by working with outside vendors and internal departments within the department. -Prepared and maintained billing records for clients who were in a contract agreement -Updated the company’s database system with key areas regarding the status and the action(s) taken for.