Co-founder and Managing Partner of Pure for Men overseeing daily operations and execution of Pure for Men's customer service leg.Focus is Pure for Men's long-term vision while ensuring quality product reaches customers across all geos and platforms.Our goal is a world-class customer experience that consistently evolves based on market trends and customer/partner/team-member feedback.

Co-founder over product management and sales. We coordinate overall company objectives and carry out milestones along a developmental road map. Within one year, we have successfully delivered to market a mobile app that transforms public TV screens inside bars and restaurants into smartphone-controlled social media jukeboxes. This success is the result of strategic planning and sales outreach to key partners in the hospitality/food and beverage industries.Start up management included planning and hosting investor-focused events with prospective partners and industry insiders. Our client base includes key players in retail, corporate and the hospitality industries. Functions managed catered to between 15-250 guests.

Primary business contact for our client (AT&T) and their Vendor Manager. My deliverables are client satisfaction through consistently excellent customer service and the management of program performance and daily ops within the Digital life account.Client goals and needs are represented in my daily management of program leaders' & internal support teams' performances. Over the last 3 years, we've built and maintained a notably strong working relationship that meshes internal business goals with our client's need for a world-class team of productive front line consultants.My responsibilities include daily ops management and the development of 16 Team Managers and 250+ consultants across two sites (Houston and Las Vegas) within our technical support program. I work closely with my Sr. Account Manager and provide meaningful insights into our program's service levels and quality scores. We operate on regular performance reviews, staffing development plans and quality evaluations (NPS and TACR).I've overseen the launch of our program's Las Vegas operation beginning in January of 2016. Today we've grown the local headcount to 150+ with performance on top-KPI's which rivals that of our tenured workforce in Houston.

Responsible for training technical support and customer service representatives of Sutherland Global Services. We manage the design, delivery and continuous improvement of training programs while conducting assessments, focus sessions, reinforcements and outcome evaluations.I maintain a positive and professional learning environment while functioning as a leader setting standards and expectations through examples in my conduct, work ethic, integrity and character. My role is to deliver, project and motivate trainees through effective training methodologies both in group and individual classroom dynamics. Our team uses a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs. We partner with individual departments to outline deliverables, expectations and risks, to include specific training needs for staff.We are often tasked with creating high quality deliverables within project budget and policy deadlines. I regularly participate in progressive disciplinary process for employees not able to meet or maintain standards of excellence. The training budget is also under my responsibility as a large portion of training programs require additional resources not always provided by our clients.

As a member of the leadership team, I am responsible for the overall retail operations and customer experience with complete accountability for store operations and personnel management. Tasked with the direction and allocation of employees to meet customer needs, we recruit, develop and manage a great team of associates that execute our diverse set of sales and service goals. This work involves employee development covering Microsoft product knowledge and the protection of company assets including people, merchandise, facilities, and money.As part of our dedication to community-outreach, we would spearhead regular weekly programs, bot in-store and in the wider community. Events included summer tech camps (youth), food drives and start-up hack-a-thons. I was responsible for a wide variety of activities and functioned as the liaison between Microsoft and community leaders.

Promoted from Sales into Customer relations, I served as final level of escalated contact between Apple and our retail customers. In customer care, we represented the legal voice of Apple while addressing customer concerns associated with technical and service related issues. I positioned written responses by email and through outbound phone calls to customers on behalf of Apple Customer Care. We took part in daily team meetings, performance initiatives.

Foundation Communities is a nonprofit organization providing high-quality affordable housing to families and individuals with low incomes to permanently improve their educational and economic standing. As leasing manager, I was responsible for marketing, leasing, and pre-leasing of rental units. This involved Application and paperwork processing, apartment inspections, resident Retention activities and the lease renewal process. I maintained daily traffic and contact logs as well as follow-up communication with clients alongside the marketing team.We would market and host regular events and activities to engage current and future residents of our community. This involved coordinating everything from catering and DJ's to data collection and follow-up. There was never a dull day in the "FoundCom" community.

The LanCave was an Internet Cafe and game center launched by the University Housing program in 2005. My role started as part of the planning committee, designing the store layout and machine configuration but later evolved into the store's Supervisor. I managed and trained our employees then crafted promotional events to increase store business. The LanCave was a fun project and unforgettable experience in creative management.

At the SWAT Shop (Students Working with Advanced Technology), we provided innovative, service-focused information technology solutions to MBA students enrolled in The McCombs School of Business program at UT Austin. Our tasks involved diagnosing hardware and software problems within the BSCOE (Business School Core Operating Environment). We repaired and replaced failed hardware components, performed Software reconfiguration, driver updates and service packs installations. I also helped maintain a computer rental service for students requiring machines while their machines underwent repair.

As a Bilingual Sales Associate for MCI WorldCom, I reached out to Spanish-speaking households and offered MCI's "Mundo Simple" international calling products. The service was customized for families with relatives in Latin and Hispanic countries that could take advantage of MCI's new competitive rates. Here, I gained valuable experience on positioning products and building rapport with customers at every point along the sales process. The environment was fast paced and team-oriented, incorporating regular goal-focused sale campaigns like top-seller contests and prize rallies. Responsible for an ever-increasing sales volume that was always met, I continually proved myself to be a valuable salesperson in both English and Spanish.