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Lauren Johnston Email & Phone Number
Customer Experience Manager
at
Lawpath
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Experience Manager
Location
London, England, United Kingdom
Company size
Who is Lauren Johnston? Overview
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Quick answer
Lauren Johnston is listed as Customer Experience Manager at Lawpath, a company with 116 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Lauren Johnston.
Lauren Johnston previously worked as Regional Community Operations Manager at Uber and Uber Direct Project Manager at Uber. Lauren Johnston holds Art & Design from Newcastle College.
Company email context
Email format at Lawpath
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Lawpath
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Profile bio
About Lauren Johnston
Dedicated to enhancing the Customer Journey, with a strong foundation in Project Management and Operations within the Customer Service sector. An adaptable professional, recognised for fostering positivity, driving team engagement, and improving morale in diverse environments. Brings enthusiasm, optimism, and a proactive approach to every project, with a proven ability to quickly learn and apply new skills. Successfully delivers large-scale change initiatives that balance operational complexities, enhance performance metrics, and maintain a steadfast focus on customer-centric outcomes.
Current workplace
Lauren Johnston's current company
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Lawpath
8 roles
Lauren Johnston work experience
A career timeline built from the work history available for this profile.
Regional Community Operations Manager
Managing support operations for several crucial customer segments across UKI as the largest EMEA market.- Saved time and reduced repeat callers by 40% by supporting implementation of changes to the Refund Tool API, creating cross functional working groups to coordinate amendments and created a tracker to manage proactive communications.- Reduced customer.
May 2021 - Feb 2024
Uber Direct Project Manager
Concentrated project management for five different market launches of Uber Direct across EMEA. Co-ordinated the launch of the first merchant to use Uber Direct service in EMEA by liaising with cross-functional stakeholders.- Collaborated with key stakeholders including Vendors, learning and development, central operations and product engineering to ensure.
Dec 2020 - May 2021
Greenlight Hub Lead
Promoted from customer focused entry level Expert to Lead. Oversaw regional site operations designed to onboard and support Uber partner drivers as well as Uber Eats couriers, and coordinate local feature launches and rollouts.- Performance managed team based across multi-sites, in line with HR policy and process, which led to improvement of key.
Oct 2018 - May 2021
Greenlight Hub Expert
-Face to face interactions with Partner Drivers in order to provide support and assistance in relation to the Uber Driver app, payments, earnings, and customer feedback.-De-escalating potentially problematic conversations with extreme care and empathy, and ultimately working through to resolve the issue. -Hosting presentations that involve public speaking.
Apr 2017 - Sep 2018
Senior Team Member
Convergys
-The first point of contact for agents where they need either a second opinion, a more complex question answered, or a difficult call escalated at the request of the customer. -Closing the loop on a case by case basis by recontacting the customer to confirm the issue has been resolved. -Performance management and coaching for agents who are not meeting.
Oct 2016 - Apr 2017
Customer Service Representative
Convergys
-Continuously meeting and exceeding targets for KPIs on a monthly basis.-Politely and effectively assisting customers and resolving their issue-Particularly adept at understanding a customer’s real concerns beyond their stated query, which regularly involves sensitive information regarding a case’s outcome. -Confidently delivering more complex information.
Jan 2015 - Oct 2016
Legal Secretary
Based in front of house, being the first person the client encounters, which was very important for building a rapport with regular clients.Polite and friendly telephone manner, while taking clear and concise notes.Typing important letters and legal documentation, in a way suitable for liaising with estate agents, other law firms and public sector offices..
Aug 2014 - Dec 2014
Team & coworkers
Colleagues at Lawpath
Other employees you can reach at lawpath.com.au. View company contacts for 116 employees →
ZS
Zachary Swan
Colleague at Lawpath
Sydney, New South Wales, Australia, Australia
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SW
Sarah Wu
Colleague at Lawpath
Greater Sydney Area, Australia
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CT
Chris Tsiknas
Colleague at Lawpath
Greater Sydney Area, Australia
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JH
Jess Hui
Colleague at Lawpath
The Rocks, New South Wales, Australia, Australia
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MH
Molly Hamilton
Colleague at Lawpath
Melbourne, Victoria, Australia, Australia
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JP
James Polutele
Colleague at Lawpath
The Rocks, New South Wales, Australia, Australia
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LJ
Louise Jordan
Colleague at Lawpath
South Melbourne, Victoria, Australia, Australia
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PG
Padraic Guinan
Colleague at Lawpath
South Coogee, New South Wales, Australia, Australia
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JL
Jennifer Liosatos
Colleague at Lawpath
Greater Sydney Area, Australia
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GM
Georgia Mccartney
Colleague at Lawpath
Australia, Australia
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Zachary Swan
Colleague at Lawpath
Sydney, New South Wales, Australia, Australia
View →
SW
Sarah Wu
Colleague at Lawpath
Greater Sydney Area, Australia
View →
CT
Chris Tsiknas
Colleague at Lawpath
Greater Sydney Area, Australia
View →
JH
Jess Hui
Colleague at Lawpath
The Rocks, New South Wales, Australia, Australia
View →
MH
Molly Hamilton
Colleague at Lawpath
Melbourne, Victoria, Australia, Australia
View →
JP
James Polutele
Colleague at Lawpath
The Rocks, New South Wales, Australia, Australia
View →
LJ
Louise Jordan
Colleague at Lawpath
South Melbourne, Victoria, Australia, Australia
View →
PG
Padraic Guinan
Colleague at Lawpath
South Coogee, New South Wales, Australia, Australia
View →
JL
Jennifer Liosatos
Colleague at Lawpath
Greater Sydney Area, Australia
View →
GM
Georgia Mccartney
Colleague at Lawpath
Australia, Australia
View →
3 education records
Lauren Johnston education
FAQ
Frequently asked questions about Lauren Johnston
Quick answers generated from the profile data available on this page.
What company does Lauren Johnston work for?
Lauren Johnston works for Lawpath.
What is Lauren Johnston's role at Lawpath?
Lauren Johnston is listed as Customer Experience Manager at Lawpath.
Where is Lauren Johnston based?
Lauren Johnston is based in London, England, United Kingdom while working with Lawpath.
What companies has Lauren Johnston worked for?
Lauren Johnston has worked for Lawpath, Uber, Convergys, and Thomas Magnay & Co Llp.
Who are Lauren Johnston's colleagues at Lawpath?
Lauren Johnston's colleagues at Lawpath include Zachary Swan, Sarah Wu, Chris Tsiknas, Jess Hui, and Molly Hamilton.
How can I contact Lauren Johnston?
You can use AeroLeads to view verified contact signals for Lauren Johnston at Lawpath, including work email, phone, and LinkedIn data when available.
What schools did Lauren Johnston attend?
Lauren Johnston holds Art & Design from Newcastle College.
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