Lj Owen Email & Phone Number

Greater Atlanta Area

• Responsible for monitoring and reporting for the Home Depot BDTo Daily POS reportingo Communicate inventory levels by categoryo Special weekly reports • Frequent communication with both internal and external customers to support data collection, issue resolution and general customer service requests• Work collaboratively with the Home Depot BDT and Internal teams to streamline new item set up to increase the speed in which items hit the store• Anticipate/communicate issues affecting product support; successful implementation of programs• Generate suggested orders and manage Inventory Planning and Replenishment relationship with the account• Gather information, organize, and report on all aspects of Supplier Performance metrics including fill rates, on-time deliveries and vendor turn time• Drive and manage all activities related to the execution and deployment of new or updated business processes by gathering requirements, defining scope, creating business cases, and developing project plans and timelines• Develop strategies to optimize operations and establish initiatives to improve the efficiency and effectiveness of the sales team• Develop plan for monitoring each business process and develop solutions for continuous improvement• Maintain and update sales procedures and reporting documentation on a regular basis• Research, evaluate and implement new sales tools• Provide reports that offer in-depth visibility and insight into the activity of the sales department • Develop, automate, prepare, and analyze sales metrics and KPIs (such as pipeline management metrics, forecast reports, product forecasts, and sales KPIs)• Provide ad-hoc reporting and analyses to support key initiatives and planning periods• Maintain the sales budget and review with key stakeholders each monthFamiliar with SAP, IDM, WorldSync, Salsify, Alloy, Tableau, Microsoft Office products

Greater Atlanta Area

This position is responsible for supporting all programs and initiatives, data collection, sales analytics, industry trending, inventory management, customer support and general administration support to the category Business Development Mangers and Team Lead. This position is also responsible for all aspects of all coordination of inventory planning and replenishment activities with the Home Depot, as well as for Category Management of the homedepot.com account.

Madison, Ga

- Created and maintained values for all of the Vendor Partner items that Central Garden & Pet distributes. In addition, was responsible for setting these items up in SAP, 1Sync, and the IDM system for Home Depot. Worked with the EDW data integration team to synchronize data between business units.

Madison, Ga

Created and maintained Technical Data sheets for Professional Turfgrass varieties. Launched program to reduce paper usage by creating multi-format CDs for tradeshows and sales leads. Ran sales reports and data comparisons for sales personnel.

AtlantaFest – multiple years and functionalities Dare2ShareAmerican Red Cross Blood Donor since 1990Various Sporting Events - 2007 Final Four – NCAA, 2000 SuperBowlMultiple Mission trips - Coordinated & participated

The position was to resolve coding errors for residential customers on BOCRIS and reviewing data in MOBI.

As a customer service representative, I was responsible for meeting sales quota for residential service orders on 14 different goals. I became an Error Specialist for sales team – required learning “old” system code for BST systems and manually overwriting orders. Created documentation for other Representatives to use to clear errors and to be able to learn the system on their own, since training was not provided at that time. Received multiple customer service excellence awards and recommendations.* As a Network Support Analyst, I created an Error Documentation and Support Manual that is used for training of new employees and handling of incoming calls. This covered nine programs and was used by the entire staff of helpdesk personnel. Was chosen to work on the beta testing of several new internal programs of BellSouth because of familiarity with common mistakes and errors created by current users. Wrote instructional manual for new programs after participating in beta testing. Oversaw administrative setup of personnel information for network programs and services. Created procedural manual to ensure the confidentiality of personnel would not be breached. Worked with database designers to create an interactive database that would allow us to grant and deny access to programs in a more expedited manner.

Contracted consultant to BellSouth Business Systems• Responsible for generation of training documentation on proprietary BellSouth sales tools.• Supported BellSouth sales force and help desk with phone and email support

Set up patient database using Microsoft Access. Created procedural documentation for new employees for training and reference. * Maintained customer records and samples inventory. Responsible for ordering all supplies and opening location daily. Oversaw Accounts Receivable for the office and submitted paperwork to Accounts Payable. * Completed insurance materials for all claims and credits for both doctor’s office and patients. Maintained file of claims submitted to compare against claims paid. Worked on Medicare filings as well as major HMO requirements for paperwork.

Bachelor'S Degree

Associate Of Science - As

High School Diploma