Vladimir Ljubibratic Email & Phone Number

Belgrade, Serbia

Serbia

Serbia

Working as Dynamics CRM P-Seller (ex V-TSP, Virtual-Technical Solutions Professional) as a guest in Microsoft.Demonstrating the power of Microsoft Dynamics CRM application platform.

Serbia

Focus was on developing CRM business in Extreme. During engagement CRM team and business doubled in size and revenue with a strong opportunity for further development. The company also received prestigious award "Microsoft 2014 Country Partner of the Year for Serbia" for implementing Cloud supported technologies in companies Knjaz Miloš and Swisslion-Takovo, and achieve highest Microsoft recognition as the first Gold Customer Relationship Management partner in Serbia.• Managing strategic business direction for Dynamics CRM sector.• Planning and coordinating the implementation of business plan for the sector.• Overall management of all strategic and operational Partner and Key Customer Relationship activities.• Generate product development directions and strategic partnerships.• Conducting project management and business analysis for the key projects including clients like Elektroprivreda Srbije, Delta Holding, Nelt, and Knjaz Miloš. • Member of Board of Extreme d.o.o.

Serbia

I was accountable for developing and executing Extreme business strategy, and led marketing, sales and logistics sectors. I worked closely with founder/GM and took active place as а member of Board of Extreme d.o.o.This period was challenging as company was transiting from small IT company to one of the most recognized professional organizations in our region. This was a huge undertake as we were establishing solid and predictable business model and supporting services that will fuel further development.Main tasks and achieved goals include:• Creation of effective sales team that closely works with marketing.• Providing stabile organic and more important predictable growth of business.• Developing business planning model and reporting mechanism. • Implementation of internal ERP and CRM systems that support daily operations. • Establishing strategic partnerships and positioning company as trustworthy VAR which can deliver professional services to their clients.This was also period of Dynamics CRM introduction to our market. In 2006. we lead into Dynamics CRM and after internal implementation conducted first commercial implementation in Serbia in company Mineco Computers. Together with Eunet in 2009. we provide first professional hosting service for Dynamics CRM in our region by the name E2 CRM Hosting.

Serbia

Once a salesman, always a salesman. I have a great passion for envisioning how our services can be beneficial to our clients and how companies can improve their business with compelling technologies. Extreme was a great place to achieve this:• Build and maintain strong, long-lasting customer relationships.• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.• Won award on selling Microsoft licenses in 2002. during “Legalization period” in Serbia.• This continue to evolve on graphics, security software, and Microsoft or other software vendor related contest.• Designing and developing “Aplikacija”, internal software based on Microsoft Access for tracking sales opportunities and client communication. This later evolve to Dynamics CRM practice.

Serbia

Extreme early days. This is where I learn that a great customer service is most important factor for successful company. I was privileged to:• Work in Extreme Plato. Cult place in Belgrade where we offer programs and exceptional customer service.• Develop and manage Papirus retail store with similar concept.• Managing wholesale for Extreme shops.• Took first Microsoft professional certificate in 2001.

Bachelor Of Applied Science (Basc), Marketing

Graduated in Marketing. Bachelor thesis topic was Customer Relationship Management.

High School, Computer Programming/Programmer, General

Activities and Societies: Participated in regional and national competitions in Physics.

Management

Adizes SEE Leadership Program - Challenging Practice 12-month program for the development of top managers. Adizes SEE, after twenty years.