Justin Harbin Email and Phone Number

- Developed client base, including commercial and residential customers- Areas of expertise include plumbing, electrical, carpentry, network, and smart home device installation and setup- Continually increase knowledge base- Clearly communicate with clients, so they understand processes and necessary work- Maintain financial records

- Improved customer service through education of staff of 10+- Redesigned network and POS system to increase efficiency by 30%- Upgraded 20+ year old audio systems to match modern systemperformance

hievements- Led product education of sales team of 5- Led technical education of technical team of 5- Reduced need for service calls by 15%- Designed and installed over 200 networks and A/V systems rangingfrom $15,000 to over $100,000- Streamlined organization and operation of product and materialswarehouse, increasing efficiency by over 50%- Increased on site efficiency by 25%

- Installed structured wiring for over 50 homes and businesses- Completed installation and setup of over 50 whole-home controlsystems, including automaton- Calibrated of home theater systems of up to $80,000

- Spearheaded the recruitment and training initiatives for front-of-house staff, ensuring a skilled and customer-focused team.- Innovatively designed and implemented service programs, elevating overall dining experiences for patrons.- Authored comprehensive company-wide handbooks and manuals, providing standardized guidelines for streamlined operations.- Proactively monitored and assisted in daily service operations, maintaining a hands-on approach to ensure seamless customer satisfaction.- Collaborated closely with ownership to identify challenges and implement strategic solutions, consistently enhancing service quality and efficiency.