Lj W. Email & Phone Number

With over 25 years of experience in customer success and project management, I am a collaborative and passionate team leader focused on building and fostering relationships with clients, stakeholders, and team members.As the Senior Director of Client Results at Liveops, a leading VirtualFlex platform providing scalable solutions to Fortune 500 companies, I work directly with clients to understand their needs, goals, and challenges, providing best practices, guidance, and solutions to achieve their desired outcomes. I am responsible for the strategic direction and continuous process improvements for multiple client accounts across various industries, ensuring customer success, exceeding client metrics, identifying and executing growth opportunities, and maximizing retention. With 20 years of management experience, I successfully lead virtual teams across the country and collaborate closely with cross-functional partners to ensure customer satisfaction and loyalty. I also manage the Profit and Loss of all client accounts and oversee business financial metrics. Additionally, I have extensive experience with OKRs and participate in Steer Committees for companywide initiatives, including technology enhancements, innovations, and implementations.My achievements include presenting at a Women in Leadership conference, receiving multiple company recognitions for achievement and excellence, and consistently achieving key performance indicators, customer satisfaction, and record revenue growth.An Arizona State University alumnus with a double major in Education and Sociology, I am dedicated to collaboration, personal improvement, continuous process improvements, and maintaining a growth mindset.

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  Arizona State University

  3.75