Loveleen B. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Brampton, Ontario, Canada

• Prepared a daily report using the Transport Management System (TMS) for detention management. Managed data by using VBA and Macros, extracted the data from the database, analyzed substantial data files for analytics, and monthly review • Took the initiative to validate/authorize all the Detention charges from customers and generated a profit from $1000 to $80000 every month within 5 months. Took appropriate internal and external action on time to correct discrepancies that arise from Vendors. • Worked closely with the IT departments to recommend and implement process improvement initiatives to optimize the process by creating a dashboard for all the active load • Conduct data cleaning to improve quality, unused/duplicate data to provide the business with the ability to better access reporting, finance, and operational functions. Restructured the statistics of customers Geofencing for more than 50000 locations, improved the system performance by 20% to 55% within 6 months.• Optimized dispatching process by proactively monitoring the Carrier Trips and ensured that the dispatchers promptly updated the information in the fleet to avoid any interruptions and delay with their pickups and delivery time • Trained, certify and audit employees to verify adherence to standard work and assure processes are followed• Maintain databases and develop weekly/monthly metrics reports. Managed operational process improvement projects. Utilized advanced strategies for gathering, reviewing, analyzed data requirements.• Prioritized and assigned work, providing solutions on daily activities and priorities and leverage use of best practiced • Perform other duties as requested by management

Mississauga, Ontario, Canada

• Authorized the payments of Electronic Fund Source (EFS) fuel card on drivers request • Trained, educate and advocate drivers including external stakeholders requirements for OHSA • Promote positive safety culture through leadership utilizing relevant safety policies/procedures ensuring alignment within internal and external stakeholders envision success factors. • Conducted investigations of the driver’s safety performance history• Safe MOT – Transportation sensitive function requiring alcohol and controlled substance testing and ensure safe operation and efficiency to required standards.• Performed audits of scanned Driver Qualifications (DQ) files.• Ensure compliance of Fast Track passes, monitored and ensured compliance with various state/ provincial/ federal regulators. • Assisted in performing internal department audits in the North American Free Trade Agreement (NAFTA) • Ensured that the department conducts HOS (hours of service) audits and Ministry CVOR driver abstract audits

Brampton, Ontario, Canada

• Ensured that the transactions adhered to the company compliance policies and tracked antimoney laundering transactions (AML)• Handle 50+ incoming calls daily, and answered customer inquiries regarding products andservices via telephone and emails• Operated Point of sales (POS) cash transactions, handled 40+ transaction on average daily andcounted money in cash drawer to ensure amount is correct• Documented all required information in the customer database system• Trained new employees to improve their performance and productivity levels, resulting in a 25%increase in new transactions• Provided excellent customer service and control brand customers while keeping in mind thatcompliance with any relevant legislative/regulatory requirements is being followed

Master Of Business Administration - Mba, Finance And Marketing

Business/Commerce, General