Lav Kumar Bhardwaj Email & Phone Number

I lead the customer success team that ensures the satisfaction and retention of our clients in the fast-growing CPG and FMCG sectors. I have over 12 years of experience in Customer success, Account management, Project management, Product Management, Implementation, Customer experience, and Delivery for SaaS products, especially SFA and DMS solutions.I am a highly motivated and result driven Customer Success professional with 12+ Years of Experience in FMCG & CPG Industry. Proven ability to communicate effectively with Key stakeholders, resulting in increased customer satisfaction. Strong problem solving skill and track record of proactively identifying resolving issues. Exceptional Interpersonal skills, cultivating long term partnership with clients based on trust and shared goals. Proficient in CRM and PM tools, experienced in managing the full client life cycle from Onboarding to support and Maintaining the business relationship with key stakeholders.My core competencies include microeconomics, operations management, business communications, and stakeholder engagement. My mission is to help our clients achieve their business goals and optimize their performance with our innovative and user-friendly products. I am passionate about creating value for our customers and building long-term relationships with them.

Listed skills include Testing, Team Management, Management, Mysql, and 20 others.