Lisa Kensok Email & Phone Number

California, United States

Redlands

- Crafted and executed a communications and marketing strategy, boosting enrollment and retention by ~100%- Developed internal communications to enhance employee relations, effectiveness, well-being, and sense of belonging and purpose- Review and maintain the employee handbook, ensuring policies align with current company needs- Joined the pilot group for MIR's diversity, equity, inclusion, and belonging training- Revitalized the school's parent education program with relevant topics, increasing family engagement and sense of community and increasing student retention- Managed more than 10 emergency communication scenarios, including the San Bernardino mass shooting and the COVID-19 pandemic- During the pandemic, developed and transitioned multiple systems in a very short timeframe to provide remote education, supported families with daily communications, and created a weekly e-newsletter to maintain a sense of community during lockdown, all while working remotely- Developed project management processes to improve efficiency and centralized access to information for remote and on-site work- Operate as the de facto IT Manager and evolved the company from a proprietary custom database and analog processes to fully sustainable automated systems for business functions

Redlands

- Led strategic communications for the Professional Services division, including creating processes, procedures, and policies to unify messaging in internal and external communications- Trained and supported department managers and subject matter experts in strategic communications, fostering a collaborative culture to win proposals.- Developed the Professional Services curriculum for Esri University, an initiative to unify Esri's global culture- Resolved critical communication breakdowns during a fast-paced, time-sensitive project with one of the world's largest philanthropic organizations- Rewrote professional resumes for all key subject matter experts in the division for proposals- Created and designed presentations for internal and executive leadership, including Esri's CEO and the head of the Department of Interior- Co-founded Esri's Executive Briefing Program, facilitated executive meetings through the program, and identified and trained subject matter experts for briefings

Redlands, California, United States

- Established Esri's internet marketing program and standardized systems and procedures across Esri for a consistent customer experience across online services and products- Skillfully managed conflict resolution across departments, fostering collaboration over competition- Managed a team of 12, handling job descriptions, hiring, onboarding, performance reviews, disciplinary actions, and offboarding- Piloted the HR Division's new performance management system to enhance employee satisfaction and retention through standardized goal measures

Master Of Arts In Management/Master Of Science In Organizational Leadership, Management

Bachelor Of Arts - Ba, Journalism

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