Laura Erickson is a QA Manager | CX Manager | Program Manager at Spear Education. She possess expertise in customer service, leadership, management, customer experience, curriculum development and 33 more skills. Colleagues describe her as "I had the honor of leading Laura during part of her tenure at USAA. Laura led multiple complex efforts for our team simultaneously while making it look easy. She is extremely well organized, has excellent project management skills, and works very well with others. Laura was able to run point on meetings with stakeholders of varying levels, to include executives, seamlessly. Her collaborative style allows others to flourish while she delivers outstanding results. Laura provided her…
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She designed, built and deployed the Customer Success Quality Assurance program at Spear Education in collaboration with CSM's and leaders. Her creativity, knowledge and discipline significantly helped level up the quality of our interactions with customers. Laura is extremely customer-centric, and a strong team player with…
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Listed skills include Customer Service, Leadership, Management, Customer Experience, and 34 others.