Laura Erickson Email & Phone Number

Scottsdale, Arizona, United States

- Implemented and maintained an AI platform dedicated to supporting Voice of Customer (VoC)initiatives and quality improvement efforts- Play a pivotal role in product and marketing strategy sessions by integrating Voice of Customer datainsights, providing valuable input for decision-making processes- Built and customized reporting functionalities within the AI tool to address specific organizationalneeds and requirements- Lead a team responsible for maintaining and executing Quality Assurance (QA) and Training programs,ensuring adherence to established standards and best practices- Collaborated cross-functionally with various departments to comprehensively understand businessneeds and align our initiatives with strategic objectives- Analyze data derived from various sources to identify key behaviors and patterns that contribute toorganizational success and customer satisfaction

Scottsdale, Arizona

Phoenix, Arizona

- Managed the development and execution of training programs for incumbent employees, ensuringalignment with organizational objectives and employee skill development needs- Facilitated various training sessions, including New Hire Training and Train the Trainer sessions, toequip employees with the necessary knowledge and skills to excel in their role- Proactively consulted with business and control partners to ensure that training initiatives met qualityand compliance requirements, fostering a culture of continuous improvement and adherence toregulatory standards

Phoenix, Arizona Area

Phoenix, Arizona

Master Of Business Administration (Mba), Business Administration And Management, General

B. A., Psychology

Graduated on the Dean's List, Studied Communications, 2 years of American Sign Language