Kenna H. Email & Phone Number

Austin, Tx, Us

Austin, Texas, Us

Austin, Texas, Us

- Senior Manager of IT for the information technology team at Diligent Robotics.- Responsible for driving successful implementation and development of IT systems to support Diligent Robotics and their hospital clients.- Lead and manage a team of network engineers, security admins, and IT professionals ensuring secure, consistent, and reliable systems.- Collaborate with cross-functional teams to design, test, and implement new IT solutions for hospital partners.- Manage relationships with technology vendors and oversee cybersecurity measures.- Ensure compliance with healthcare regulations and industry standards.- Drive IT implementation strategy across the IT department, aligning with corporate objectives.- Deliver seamless solutions to enhance patient care and operational excellence in the healthcare industry.

Willington, Ct, Us

Directly responsible for the Integration and Customer Support Teams. Provide leadership and direction to a team of 20 encompassing Implementation Engineers, Support Analysts, and a Customer Support Team Lead. Oversaw the management of client network connections and both inbound and outbound interfaces. Transformed an underperforming customer support team, improving customer satisfaction scores by 11%, while simultaneously growing the team to respond to an 88% increase in customer interactions. Developed departmental KPIs. Provided direct reports with routine feedback, coaching, and reviews in line with departmental goals and objectives.

Willington, Ct, Us

Led team of integration engineers that managed the network connections with our clients (VPNs, SFTP, etc.) and HL7, XML, JSON, etc. interfaces for the company. Managed over 250 clients interface implementations. Lead a cross-functional team of Integrations Engineers and Application Developers to systematically reduced tech debt. Revamped corporate and client-facing documentation, including our HL7 spec. Developed departmental KPIs. Provided direct reports with quarterly feedback, coaching, and reviews in line with departmental goals and objectives.

Willington, Ct, Us

Managed over 175 client implementations. Responsible for a complex project portfolio of large case volume Ambulatory Surgery Centers and Hospitals from inception to maintenance. Managing complex projects that involve heavy HL7 interface capabilities with large hospital clients. As a subject matter expert, lead clients with a balance of technical know-how and the clinical needs to deploy patient-entered data into EMRs like Meditech, HST, and others. Traveled onsite to perform trainings for clinical end-users to ensure the successful implementation of our products. Point person for pilot products, coordinating client feedback to the development team and assisting sales with deploying the product to the market.Additionally, managed the Interface project portfolio allowing us to roadmap our development initiatives and systematically chip away at the tech debt.

Willington, Ct, Us

Responsible for deploying the company’s flagship product, along with additional products to new and existing clients. Bringing clients live while using best practice guidelines for implementation. In addition, working closely with the Sales and Account Management Teams in order to facilitate the customers smooth transition from sales to maintenance. Working with the Software Development Team to help develop new products based on client feedback.

Jacksonville, Florida, Us

Responsible for the simultaneous management of both major and small projects from inception to implementation by operations. Routinely created project proposals, plans, and evaluations. Required to monitor and manage project scope, document project functions, and provide training to the end user. Experience working on projects ranging from regulatory items (Meaningful Use 1 & 2) to customer desirables. Regularly expected to facilitate meetings and communicate to stakeholders, customers, and executives.

Initiated contact with patients and vendors, ensuring adherence to all administrative protocols. Managed the transition from paper to electronic medical records. Aptly handled billing for out-processed patients.

Phoenix, Az, Us

Process Health Insurance quotes for small businesses and firms looking to find better healthcare solutions for their companies. Generated materials for both agents and employers concerning their health care options.

Charleston, Sc, Us

Responsible for supporting and maintaining end users relationships with their health insurance providers via software technical support, data organization and entry. The products supported were for the enrollment and management of Health Insurance for both small and large firms.

Bachelor'S Degree, Sociology

Master'S Degree, Public Administration