• Maintaining technology systems that support the work of legal aid staff and volunteers in 15 locations around Maine;   • Managing, upgrading and monitoring all network devices, including computers, printers, wireless APs, servers, firewalls, switches, and routers which requires subject-matter knowledge across server-based technologies, services and components; • Monitoring the latest technology developments to ensure that IT performance is both consistent with program requirements around the State and managed in response to the cost limitations inherent in a nonprofit environment; • Managing vendor and contractor relationships; • Supervising the IT support staff specialist who provides training and ‘help desk’ support with the case management system and ongoing data analysis and reporting; • Training and supporting local staff (and volunteers) to expand their capacity to manage local problems.

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• Responsible for the daily management of the Information Technology Department and supporting the Bank’s network and mainframe computer operations• Manage and supervise the technology staff of varying technical levels, conducting performance reviews• Successfully project managed the IT team through a project to build a new Electronic Banking and Loan Center in Freeport, ME, which incorporated a new profitable line of business for the Bank and was instrumental in bringing the Bank to a milestone of $1B in assets.• Completed project to research and deploy new service desk ticketing solution for the Bank to track troubleshooting issues, IT projects, and hardware and software assets, that developed IT efficiencies • Manage project to document business processes for the IT Department, periodically reviewing and updating policies and procedures.• Lead and review work product for technology and vulnerability audits.• Project manage and oversee technology infrastructure projects, hardware and software deployments and upgrades, and network support operations.• Perform Risk Assessments for Vendors, Hardware and Technologies• Participate in Information Security analysis and remediation• Monitor and maintain the overall architecture of the Bank's technology infrastructure

• Responsible for the stable operation, maintenance, installation, security, and growth of the law firm's 45-user computer network, servers and related software• Research, test, and evaluate solutions to hardware and software issues• Managed project to implement new server and software to support E-Discovery litigation business• Maintain equipment and software inventory using Spiceworks help desk and IT management application• Manage relationships with IT consulting firms and vendors• Completed backup and disaster recovery project using Dell AppAssure, server virtualization using VMware, workstation replacement, and network infrastructure improvements• Researched and implemented mobile device and laptop encryption policy• Successfully completed project to replaced wireless access points with a secure dual-network using cloud-controlled Meraki solution

• Provided technology consulting for small and medium-sized companies nationwide• Performed proactive after-hours network and server maintenance• Performed network infrastructure and server migrations• Specialized in electronic medical records systems, firewall and perimeter defense solutions, backup and disaster recovery planning• Wrote client proposals including network surveys with software and system deployments• Diagnosed workstation, server and network issues for clients• Recommended technology and products suited for each client's business needs

(contract work via Manpower Professional Staffing)• Provide 1st level phone support for all end-user requests and service calls• Responsibilities included user account management (for Active Directory, SAP and other systems), remote administration and diagnosis of desktop systems, and technical direction for co-workers and end-users

• Managed several small clients, providing consultation, support, and training• Project lead for deployment of desktops at the corporate office of a large defense contractor• Performed in-place upgrades of Microsoft Exchange 5.5 to Exchange 2000 and Windows NT Server 4.0 to Windows 2000 Server with Active Directory• Provided LAN administration, 2nd tier help desk support and technical supervision of staff and interns for a Fortune 100 company• Administered Lotus Notes Domino 5.x server and provided Lotus Notes client support• Provided desktop and server support for a variety of different customers, including a large bank• Developed standard Windows 2000 desktop images for several different clients• Migrated a law firm from Windows 98 with Novell network to Windows 2000 Active Directory• Provided help desk support, LAN administration, and end user training for a medium sized company in an outsourcing model• Created technical documents for information systems staff and end-users• Installed and configured Sonicwall firewalls for small to medium sized companies

• Primary Systems Administrator for several departments consisting of 5 Windows NT servers and 300 users in heterogeneous environments across campus• Internal Consulting Division's liaison to MIT Helpdesk and ADSM backup software services team• Provided 2nd tier NT support to LAN administrators and 2nd tier support for corporate help desk• Led MIT’s Windows NT Local Area Experts group. Responsible for conducting and presenting at weekly meetings to discuss issues with MIT’s NT infrastructure • Completed needs assessments with network capacity forecasting and several large desktop roll-outs• Coordinated development of desktop images for Macintoshes and PCs• Interviewed potential employees, trained incoming staff on network operating systems and customer service practices