Lynn Mccarthy Email & Phone Number

Vero Beach, Fl, Us

Denver, Co, Us

We are removing the boundaries of traditional senior living communities by creating innovative environments where residents, families, and team members experience life together.

Partner with leaders to align and develop the skills, knowledge and abilities that drive business, create a learning culture and retain top talent.

Bonita Springs, Fl, Us

Designed, developed, and led the first internal Sales Training & Development Programs including sales team onboarding, relationship based selling curriculum, and continuous improvement programs to support enterprise-wide occupancy growth. Quickly adapted all programs to virtual platforms during COVID-19 outbreak. • Sales Team Onboarding: o Designed/delivered first in house onboarding program for all new sales associates and Executive Directors to ensure effective assimilation of new role, company culture, key skills, and critical success factors. Sales associate turnover reduced from 53% to 38% during tenure. o Partnered with Leadership to create new Sales Contact Center onboarding training. Inquiry to Tour Ratio increased from 46% to 85%.• Selling Skills Curriculum: o Designed/delivered customized Selling Skills Curriculum based on relationship selling philosophy, sales process, and key selling skills. o Delivered Monthly Skills Focus Virtual Sessions and partnered with Community and Regional Sales Leaders for in field coaching and reinforcement. • Professional Development Programs: o Designed and implemented Mystery Shop Program to assess end to end prospect experience and coaching to improve selling skills. o Designed and implemented Sales Leadership Competency Model, created 360 Assessment and Development Plan program for Regional Sales Leaderso Sales Readiness Program: Designed and delivered Sales Coordinator Succession Plan resulting in six internal promotions to Sales Counselor• Annual Sales Development Conference o Project Manager for enterprise-wide Sales Development Conference. Responsibilities included site location negotiations, internal communications, content management, lead facilitator, conference materials, and conference follow up. Created virtual Sales Celebration during COVID-19 outbreak.• Internal Sales Communicationo Led key Sales Communications including Monthly Sales Update Virtual Sessions, Sales focused COVID updates.

Vero Beach, Fl, Us

• Planned and facilitated annual Leadership Conference including vendor negotiations, internal communication, content management and follow up action planning. • Designed and implement new Executive Leadership Workshop for new Executive Directors• Designed and co facilitated a 3 phase Sales Excellence Program • Redesign and implement Internship program and Executive Director In Training Program• Managed State Compliance Training, and monthly training focus for all associates• Negotiate and implement companywide Travel Management program • Led Succession Planning for high performers• Onboarding of key leadership positions (ED, Regional, National)

New York, Us

Concentration on Global Guest/Client/Customer Service Excellence.Lead the development phase of a new Global Reception Services team through design and delivery of Behavior Based Interviewing Skills for global project team, and was a member of the global search and selection committee. Designed and delivered all new hire skills training and managed the onboarding process for 12 new employees and 1 new manager located in US and Europe. Worked with Global Guest Services Managers to design and develop Global Client Services Excellence initiative, piloting across 4 German offices. Partnered with Global Research and Library management team to define Global Client Services Standards and designed a development curriculum around goals.Certified Coach and Facilitator of Insights Discovery and Insights Transformational Leadership Assessment Tools. Member of the team to assess and select a new LMS tool. Facilitated key session in "Leading the Latham Way II" program around effective coaching

Malakoff, Fr

Manager, Learning & Development• Key member of the HR Digital Transformation Initiative including launching the first HRIS system (PeopleSoft). • Local and America’s Regional Lead of the launch of the first Global Learning Management System (Cornerstone)• Led the configuration and launch of an online Performance Management Platform• Introduce first Leadership Development Curriculum, aligned to Leadership Competencies. Created a blended learning curriculum including online training modules, business case application, interactive classroom session, following up with Community of Practice that shares best practices and peer learnings as well as management observation and evaluation of applied skills. • Led the Annual Performance Management process, introduced first Performance Calibration efforts, conducting needs analysis, resulting in aligned Professional Curriculum for all employees and Individual Development Plans. • Designed and implemented Training Curriculum for Global Concierge TeamManager, Internal Communications• Led the Internal Communications Team to become more aligned to the organizations strategic initiatives, creating defined communications structure. • Redesigned Quarterly Town Hall Employee Sessions, including changing venues, launched dual site virtual platform, and introduced quarterly Spotlight on Leadership. • Launched first Skip Level Meetings to provide an informal communication platform for employees and Senior Executives• Led the redesign and rollout of a comprehensive Employee Recognition Program • Led the Annual Employee Engagement Survey and Action Planning resulting in a 4% improvement in overall engagement levels.

Develop, implement and evaluate new Leadership Development Curriculum to build competencies and a sustainable Leadership Pipeline- Facilitate and evaluate a 9 month future leader development program which included classroom and virtual learning, coaching and key project initiative in order to accelerate leadership succession readiness.- Enhanced learning accessibility to geographically diverse Association through the development and delivery of first customized online learning curriculum utilizing Articulate Storyline ®. - Designed, marketed and delivered a 2 day New Supervisor Training which include core manager skills, developing teams, effective recruiting and performance management. Program execution included highly interactive and Live Action Case Scenario learning; allowing for work force simulation. This program became required training for all new and existing supervisors.Lead the development and roll out of the Association’s first Learning Management System. Lead project to ensure employee data integrity, hierarchy mapping, rollout out training (classroom, virtual and online)- Positively impact effective employee onboarding through the design and delivery of a 2 day New Hire Orientation Program. Collaborate with cross functional leaders to introduce the YMCA Mission, history, culture, strategy and systems. Designed and delivered a program facilitation academy to build a facilitator’s pool for Part Time Orientation. - Certified in American Red Cross 1st Aid, CPR, AED facilitation and Blood Borne Pathogens, Child Abuse Prevention training.

Director of Training and Development, WBIL . Direct Consumer Goods collaboration with suppliers including Diageo, Bacardi, Brown Forman and Remy Cointreau. • Delivered and coordinated statewide Functional, Leadership and Brand Training for all WBI Sales force• WBIL Leadership team member• Contributed to the cross functional design, testing and launching of a new Online Training Curriculum using SharePoint, enabling employees to view, register and record participation in Live Classroom Training, Supplier Online Training, Quick Reference Guides and Brand information. This initiative has been designed to be utilized by all Wirtz Beverage Group States• Contributed to the cross functional design and rollout of Online Field Coaching process enabling electronic documentation of feedback and reporting, utilized by all Wirtz Beverage Group States• Designed and delivered 360 Leadership Assessment aligned to Core Values to be utilized by Regal Shared Directors• Co-facilitator for quarterly 3-Day New Employee Orientation programs• Certified Mission Leadership Facilitator (McKinney Rodgers)Director of Training and Development, Alliance Sales Division• Co-leader for the training initiatives for Wirtz Beverage Illinois first Craft Beer curriculum for Alliance, Shared Sales Divisions• Led the launch of the Core Training curriculum for a new Sales Division• Design and launch monthly Brand Training Curriculum with Mixologist and Alliance Suppliers• Design and deliver new training content aligned to core capabilities curriculum• Project Manager for 300 buyer Holiday Brand Education workshop managing cross Sales Division interdependencies • ERP Implementation Team – Training Lead• Led the design and implementation of the first Alliance Sales Division Reward and Recognition Program• Led the Annual Alliance Great 8 Recognition Celebration Event• Member of the Annual Wirtz Beverage Group Vision conference project team

Mumbai, In

Career Consulting

Senior Manager, Leadership DevelopmentEnhance and deliver Leadership Development Curriculum to design interactive business simulations and align content with current and future business needs. • Design, deliver and evaluate nationwide Leadership Develop Curriculum aligned to core competencies, business initiative with a focus on developing leadership talent pool for succession planning• Skilled Gallup Q12 Employee Engagement and StrengthFinders Coach• Helped design and deliver new Workforce Planning Model; conducted focus groups to execute SWOT analysis; drove use of existing systems and programs; and piloted 360 tools and coaching• Serve as an Executive Coach in advanced leadership skills for field senior executives • Align the Learning Coach Network (Coaching Network) to increase organizational communication that ensured consistent coaching expectations, training, and shared best practices across multiple coaching programs• Led the team that designed a Change Management Program to create an open dialog about current and future change initiatives that included manager tools and online training focusing on professional, personal, financial and wellness • Led initiative and cross functional team to create a fully integrated Employee Engagement program • Saved $150,000 during economic crisis by transferring instructor-led courses to virtual delivery • Designed and delivered the first Professional Curriculum for soft skills incorporating live action case studies, online course completion prerequisites, and post course knowledge measurement

Us

- Developed curriculum for Leadership Training Programs for all S1 managers, managed all pre-conference and on-site responsibilities.- Developed and delivered curriculum consisting of ten "soft skill" programs. Customized programs to reflect corporate values and to drive key business initiatives. - Develop functional review process of skill gap analysis, succession planning, recruiting, training and development opportunities and development plans. - Developed, designed, and implemented first reward & recognition program linked to corporate core values. Ensured program scalability and communication and global rollout. - Defined the organization’s first global survey content, worldwide implementation plan and rollout, communication strategy, measurement, and feedback loop for action plans - Restructured existing Orientation program, including on-line enrollment, communication, program evaluations and enhancements to ensure portability to worldwide theaters.

Bachelor Of Science, Hospitality And Recreations Administration

Associate'S Degree, Business Administration And Management, General