Laura P. Email & Phone Number

• Building and maintaining strong relationships with our partners, focusing on strategic accounts in Purchasing Organizations (GPOs) and Pharmacy Services Administration Organizations (PSAOs). Provided ongoing support and assistance to ensure their success with the entire portfolio. • Collaborated with cross-functional teams to identify and address customer needs, including troubleshooting technical issues and providing guidance and best practices for using the platform. • Analyzed customer data and feedback to identify trends and opportunities for improvement in the solutions and customer experience.• Spearheaded and organized product development and strategy meetings to provide growth input on customer needs and feedback. • Worked in tandem with the Directors of Strategic Accounts to identify upselling and cross-selling opportunities with existing customers.• Traveled and presented at account quarterly business reviews and industry conferences.

• Oversaw all onboarding, offboarding and account maintenance activities for new, departing and existing members of the cooperative.• Responsible for onboarding process from Sales Prospect to Member, releasing over 700 stores.• Tracked and reported progress in CRM tools Salesforce and Dynamics.• Managed daily and long-term achievement of the Account Management team and Financial Analyst. Conducted all interviews and training for new team members.• Advocated on behalf of members at the US’s third largest drug wholesaler; included requests for specialty EDI and SAP setups.• Educated and trained members on policy, process, regulatory aspects of pharmacy business ownership, membership and website reporting in pursuit of engagement, compliance and retention.• Coordinated with Executive and Sales teams to provide targeted support to avoid withdrawal. Advised on best membership practices for off-boarding in sales, closures, withdrawals and expulsions.• Developed, documented and implemented standard operating procedures for all related tasks, CRM conventions, audits and database management.• Generated membership reporting for Executive team and Board of Directors.• Worked closely with CFO and CMO to define and complete process, projects and coordinate communication internally and externally.• Reviewed wholesaler statements, business financials and personal financial information for viability in the wholesaler credit approval process.• Advised and educated savings or cost, cash flow required and ROI to members moving pay terms. Provided resources for financial partners and wholesaler A/R protocols.

Stoughton, Wisconsin, United States

Stoughton, Wisconsin, United States

Stoughton, Wisconsin, United States

• Level One Cicerone bartender.• Orchestrated logistics for in and out-of-restaurant events; promoted customer engagement.